3CX Phone System 11 Service Pack 2

3CX is pleased to announce the release of Service Pack 2, build 27588.780 for 3CX Phone System 11.

This service pack fixes several issues and also adds new features such as support for Windows 8, Windows Server 2012, and an all new IP Whitelist for the Anti-Hacking module.

To download this update, simply login to the 3CX Windows Management Console from Start > All Programs > 3CX Phone System > Windows Management Console and navigate to the 3CX Phone System Updates node > 3CX Service Packs / Updates.

Note: Users running previous Beta versions of 3CX Phone System Version 11 should not update to service pack 1 or 2 via the service pack update. For versions prior to build 26364.600, a full uninstall and re-install is required.

New Features

  • New: Added support for Windows 8 and Windows Server 2012. Previous releases of 3CX Phone System are unsupported on Windows 8 / Server 2012, and thus a new installation of SP2 is required on these OS.
  • New: Added support for Exchange Server 2013. For more information on configuring an Exchange Server 2013, review this blog post.
  • New: IP Whitelist for the Anti-Hacking module.
  • New: Blacklist is checked for WEB requests. When someone tries to connect to the web 3CX Management Console, 3CX MyPhone or provision a phone from a blacklisted IP, the request will be blocked, and the administrator is notified (if notifications are enabled).
  • New: Added support for the latest Cisco SPA 514G and 525G2 phones with the latest firmware. Please note, phones running firmware 7.4.9b need to be updated to version 7.5.2b before being upgraded to version 7.5.3. This applies to all Cisco phones.
  • New: SNOM can now be configured using Plug and Play. SNOM is now supported from the firmware version We now offer support for the SNOM 7 Series.

3CX MyPhone

  • Update: The Active Calls section in 3CX MyPhone has been redesigned. Users can only see their own calls by default. If allowed, they can see the calls to users in their group. The management group still sees everything.
  • Update: Conference calendar request (.ics) notifications are now sent even when the email server requires authentication.
  • Update: Dashes and () are stripped when an external conference number is added to the conference.
  • Fixed: A bug in 3CX MyPhone when adding callers which are on hold to a conference.
  • Fixed: The audio issues when creating conferences in 3CX MyPhone have been fixed.
  • Fixed: The bug which caused the Microsoft Outlook plugin to not create journal entries for incoming calls
  • Fixed: The organizer’s email address is now stored correctly when scheduling conference calls.
  • Fixed: The organizer of a conference is now informed when a user has accepted or declined the conference invitation and details are correctly retrieved from the calendar.
  • Fixed: When changing the language to Portuguese, 3CX MyPhone now loads in Portuguese.

3CX Phone System Server

  • Update: 3CX Phone System User Agent string now contains the version number.
  • Update: Added G729 Support for Patton Gateway Templates BRI devices which has fixed the audio issues.
  • Fixed: Caller ID is not retained when call is diverted (using 302 diversion header).
  • Fixed: Bug in 302 diversion header – Diversion header contents are now enclosed in <>
  • Fixed: Crash of 3CX Phone System caused by incorrectly configured Outbound Rules.
  • Fixed: Exception in Call History service when an email is sent to an invalid address.

IP Phone, PSTN Gateway and VoIP Provider Interoperability

  • New: Grandstream HT 701, 702, and 704 templates have been added to  main 3CX Phone System installer.
  • Update: Firmware auto-provisioning is removed in Grandstream templates

3CX Web Reports

  • Update: Ring group reports have been moved to Advanced Call Reports.
  • Update: In the extension statistics, a limit of 10,000 call records has been hard coded which has sped up the report.
  • Fixed: Call Logs are properly generated on Italian language operating systems.
  • Fixed: Calls that breach SLA time are now shown correctly.
  • Fixed: Bug where the SLA breach time was not being observed and all calls where marked as breaching SLA.

3CX Management Console (Interface)

  • Update: Outbound rules page now shows the Extension Groups in the summary page.
  • Update: Added exception in the Windows Firewall for the 3CX Windows Management Console. This is required for the 3CX Firewall Checker.
  • Update: Moved configuration of the Billing Information from the top menu bar to the Advanced page.
  • Update: Server Activity Log now indicates when a packet is dropped because of a hacking attempt.
  • Update: Email notification sent to a 3CX Administrator or Operator extension when the 3CX Upgrade Insurance is about to expire.
  • Update: Improved general speed of Windows-based 3CX Management Console.
  • Update: Tagged license messages in the Server Activity Log.
  • Update: The size of the Abyss webserver log file has been minimalised as the file is now backed up and recreated.
  • Fixed: Service pack updating fails when Microsoft Management Console (MMC) is running on the computer.
  • Fixed: Provisioning of 3CXPhone for Windows, iPhone, and Android now sets the STUN server to the Public IP address of 3CX Phone System. (Note: Public IP Address needs to be configured).
  • Fixed: The 3CX VAD integration when text to speech project is deployed with characters containing an accent.
  • Fixed: IP blacklisted entries not completely removed causing a delay and high CPU usage on incoming calls.
  • Fixed: Crash in the Server Activity Log when logs are viewed in Google Chrome.
  • Fixed: There will no longer be any blank pages within the Server Activity Log.
  • Fixed: Log files were not being moved to backup folder and remained in the Logs folder. As a result this made the 3CX Management Console very slow and affected also the general performance of the computer.
  • Update: The 3CX Server Activity Log now shows INVITE and RE-INVITE SIP messages. These can be seen when Verbose is enabled.

3CX Log Viewer

  • Update: Gradual opening of logs to avoid high CPU usage.
  • Fixed: Various memory leaks.

3CX Backup and Restore

  • Fixed: The crash that occurs on Russian language Windows Operating Systems.
  • Fixed: Exception in 3CX Backup and Restore when a backup is made whilst a recording or a voicemail is in progress.
  • Fixed: 3CX Backup and Restore will now backup recordings when recordings path is not the default directory.
  • Fixed: The restore procedure will create recordings file structure in case it does not exist.

Download 3CX Phone System 11 with Service Pack 2

3CX has also created the What’s New in 3CX Phone System v11 video which discusses the latest features. This video, along with all other 3CX videos can be viewed on the 3CX Channel on YouTube.
Please post any questions and comments about 3CX Phone System 11 on the 3CX Forums and join the 3CX Community on our Facebook Page.

Users of 3CX Phone System 6, 7, 8, 9 and 10 are recommended to upgrade to 3CX Phone System 11. If you do not have 3CX Upgrade Insurance and wish to upgrade 3CX Phone System to version 11, click here.

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  1. Stephen Mears (Mear Technology)

    Great update will roll out on our test system today. Does the inclusion of snom pnp mean that 3cx and snom have resolved there differences?

    November 2, 2012 at 3:55 am
  2. Just updated the system, but now for some reason myphone won’t work anymore…

    Restarted IIS and the server. When I surf to http: //myserverip:5000/myphone I get a 503 error. (Service unavailable)

    Is there anybody else having the same problem as me?



    November 2, 2012 at 9:03 am
    • @ Laurens – Is this Server 2012?
      Did you install the version of 3CX On 2012 before and updated?
      for users installing 3CX Phone System on Server 2012 or Windows 8 you need to
      Completely uninstall previous version of 3CX Phone System. (Do not uncheck “leave temp files” at uninstallation stage).
      Then freshly download 3CX Phone System with Service pack 2 from the link in this post and install from scratch.

      Let us know if you still have a problem after this.

      November 2, 2012 at 9:19 am
  3. Tom

    Thank you for supporting Snom!

    November 2, 2012 at 2:24 am
  4. Geert TIELEMANS

    Thanks for supporting the SNOM hardware (again) ! Really appreciate !

    Keep up the good work.

    November 2, 2012 at 4:32 am
  5. I also confirm necessity of full deinstallation of 3CXPhoneSystem and installing a new image of 3CXPhoneSystem (including SP2) on 2012 Server / Win 8. Upgrading from SP1 to SP2 is creating problems with IIS (MyPhone, Web Management Console, Reports).
    The issue was resolved with the help of 3CX support. Thanks.

    November 2, 2012 at 3:44 pm
  6. I have found the problem already.

    Apparently when you update to service pack 2. The whole services stop and reset.
    While these services for 3CX stopped working HyperFile SQL opened a port for itself on 5060.
    Which 3CX uses for SIP. Since 5060 was in use, the PBX wouldn’t activate and causing my problem.

    I have found this via CMD ->netstat -o -n -a and search for the PID that is using port 5060 TCP.
    Then go to taskmanager and stop the service that is using the port via it’s PID number.

    And then go to services and stop it from running automatic (turn it off).

    November 3, 2012 at 9:19 am
  7. @Paul
    The post for the Exchange 2013 was not published. It is accessible now.

    November 6, 2012 at 3:48 am
  8. Chris

    Is there anyway we can get the MyPhone functionality of seeing all calls in MyPhone across the enterprise? I made the upgrade and now I’m getting a few complaints about MyPhone not showing calls in other groups.

    November 6, 2012 at 11:29 am
    • @ Chris – this was a bug and a privacy breach in the first place. Now 3CX MyPhone users can only see their calls. If configured to see call details, they can see calls to their group members.
      To see calls in the other group, they need to be added to the management group for now.
      We will be working on a receptionist group soon that can be configured to see calls from all groups but with different rights than those in the management group.

      November 7, 2012 at 1:44 am
    • @Chris – We are going to add a receptionist group in the future that will see all the calls in the company without having the rights of the management.
      For the moment the 3CXMyPhone is correct as it should be. They should not see all the calls in the company. Only the management can see this.

      November 21, 2012 at 12:50 am
  9. Update to V11 SP2 worked a treat. Nothing bad noticed several useful features added. Upgrade to MyPhone also worked smoothly for us here. Will be rolling out to our clients shortly.

    November 6, 2012 at 4:58 pm
  10. I tried the Update and it failed twice, started the management software and started the updates but no go downloads fine and starts fine and just stops and says Failed.
    Says service pack 1 is up to date. I also tried to stop all the services my self and start the update but .. no go..


    November 12, 2012 at 10:56 pm
    • @Ron – Can you tell me where it fails? In the download? Does it make it to start the update?
      If it downloads fine, then it should tell you to check the file 3CXUpdater.log. It cannot just tell you “Failed”.
      Can you show me a screenshot of the problem?
      Check the file 3CXUpdater.log and see where the failure happens. Or send it to us via email and we will check this out.

      November 13, 2012 at 9:36 am
  11. MD

    Our customized Email Template for Conferencing was overwritten with the default text when upgrading from Sp1 to Sp2.

    November 19, 2012 at 3:05 pm
    • @MD – Yes you are correct – this will happen because if we make fixes to it, then you will not have the latest version. Anything that contains at least one 3CX Variable is subject to be updated or changed. As a general rule, since you made custom changes, after the update, go to this location C:\ProgramData\3CX\RollBack\AppData\Data\Http\Templates and take your version from there.
      You should check the file to see if changes were made and update your version. Then simply replace the file.
      3CX Updater gets all your templates and custom templates, puts them in a file called “Rollback” and updates.

      November 21, 2012 at 12:47 am
  12. noel

    I have little a question:
    I’m trying 3cx phone system v11 with de SP2 on Win XP SP3 . I have read that with the demo license it can activate the call center module, i activate the 3cx with the demo lic. but i cant see the call center section anywhere. I need to make some other settings? or whats wrong, we are plannig to buy it but we need to know how work the call center in 3CX.
    Please help me
    “If my english is bad is because i’m a spanish speaker.”

    November 23, 2012 at 11:59 am
    • @ noel – The call center module is an ADD ON to the 3CX Phone system IP PBX. This means that after you activate you should see in the license page “Call center features – YES”. When you do this, you can access any queue and you will see that many features are now enabled like priority queue, SLA, notifications queue strategies etc etc.

      November 24, 2012 at 4:16 am
  13. eddie

    I noticed the section for spa525g2 firmware on the new features for v11sp2, I don’t think firmware version 7.5.2b exists. I can only find 7.5.2a on Cisco’s site. Can someone verify if its a type-o

    November 25, 2012 at 8:50 pm
    • @eddie – it is the same as the 525
      SPA525G Firmware Version 7.5.3

      November 26, 2012 at 1:16 am
  14. Eddie

    I was just concerned for the firmware upgrade process. It says to upgrade to version 7.5.2b first then 7.5.3 firmware. Cisco only has 7.5.2a then it jumps to 7.5.3


    November 26, 2012 at 12:46 pm
  15. @Eddie – Yes – now I remember. You need to follow that procedure. It is documented in the cisco change log. Open the change log in the firmware and you will see. If you are running version before 7.4.9b you need to go via an intermediary firmware. But this does not apply to the 525G2. Because it did not yet exist in 7.4.9b. So you can proceed. USe the same firmware as the 525G.

    November 26, 2012 at 12:49 pm
  16. I have found only 1 issue with this update: My users no longer see ALL Active calls outside their Extension Group. I have a number of users who this has caused and issue for.

    Would 3CX consider amending this to insert a User Right to allow this again selectively for a given extension.?

    I understand that any extensions put in to groups can be shown in the MyPhone app anyway, and that extensions status will show if the user is on a call or not, however it is incredibly useful to see all active calls in the manner previously described without having to expand all the groups in the MyPhone App.

    November 27, 2012 at 5:33 am
    • @richard – Yes this is by design. It was a bug and a privacy breach from the start. This had to change. Now if you want users to see all calls in the system you have to add them to the management group. However to add an improvement we are going to add a special group named RECEPTIONIST group. These will have the ability to see all the calls in the system and can be configured with rights as well.

      November 27, 2012 at 6:23 am
  17. Richard Pettigrew


    Thank you for your comments, I did read the previous posting from another user on this subject too.

    We have a client who requires this feature (and actively used it) to be re-enabled on a per-extension basis. At present, if an extension is placed in the MANAGEMENT group it is auto-removed from it’s original group. A ‘special’ Reception Group like that of the Management Group would not suit the needs of this client as we wouldn’t want to add the Office Manager person in a Reception group – They are already a member of another Extension Group which servers a purpose.

    They are a bit frustrated by this change. I do appreciate that such a change could not be made on the basis of 1 individual customer, however I believe the 3CX software would benefit from such an improvement in addition to your proposed “RECEPTION” group.

    Can this not be added as an additional “Right” under the Extension Group properties, where you could add this permission in a similar fashion to the way you add extensions to the Extension Group Administrators list?

    November 27, 2012 at 9:03 am