3CX PhoneSystem Updated License Activation Module

As part of our routine Security Audit checks, we have updated the client and server components of the 3CX PhoneSystem license activation procedure.

This means that activating your 3CX PhoneSystem requires the new version of the license activation module. This has been integrated inside the latest build (V 7.1.6589).

Please note that activation with earlier versions is no longer possible. Systems that need to be upgraded will show this message “License: 62” when attempting to activate.

Already-running 3CX PhoneSystem installations will continue to run. However, reactivation for upgrades will require you to install the latest build.

Version 6.1 users who do not wish to upgrade to a more recent version, will have to patch the installation to the new version of the license installation module. To install the patch, this ZIP file  must be expanded, and the file contained within with filename “php_CMStatus.dll” must be copied over the older version inside the path “C:\Program Files\3CX PhoneSystem\Bin\Php\extensions”. After a restart of the machine, activation will be possible.

We apologize for any inconvenience this may cause.
Kevin Attard Compagno
Technical Support Manager
3CX – www.3cx.com

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  1. peter marshall

    I don’t have that path C:\Program Files\3CX PhoneSystem\Bin\Php\extensions on my system… What now?

    April 22, 2009 at 4:44 pm
  2. The path is there, its installed as standard. Please contact our support team for help

    April 22, 2009 at 4:48 pm
  3. If you dont have a support package, please send us an email with the license key that you have to info@3cx.com and include your contact details so we can look into this.

    April 22, 2009 at 4:48 pm
  4. peter marshall


    Thanks for the quick reply, it may be installed as standard, but not on my install. We just updated to 7.1 from 7.0 the other day so 7.0 was uninstalled, 7.1 installed and the system restored from backup, all went fine except for the licence error. I don’t know if it’s significant but we’re using IIS rather than Cassini?

    The licence is a Small Business edition NFR, again, I don’t know if that’s relevant.


    April 22, 2009 at 5:02 pm
  5. Oh i see, i thought you were running V6. If you are running V7.1 please see instructions above, just download latest version.

    April 22, 2009 at 5:03 pm
  6. peter marshall

    Thanks Nick, I assumed having just installed it it would just be a matter of updating that file too. I guess this means another uninstall and reinstall and restore?


    April 22, 2009 at 7:17 pm
  7. It requires a new install i am afraid. Sorry about that. Because of the registration of the .NET components etc its easier to do a re install, copying of the file was not possible. Sorry about any inconvenience!

    April 22, 2009 at 7:18 pm
  8. peter marshall

    Cheers, all sorted now.


    April 22, 2009 at 9:10 pm
  9. I’ve this problem.
    3cx doesn’t like my license after I’ve update from 7.1.xxxx to 7.1.6589. The system gives me this problem “license.unexperrLicense Key Attivation Failed: 62 System: 0”.
    I don’t know what I’ve to do. Someone who could help me?

    April 23, 2009 at 5:02 pm
  10. Please ensure that you have downloaded the latest version from our site, then the error should not ocurr. If it does please open a support ticket

    April 23, 2009 at 7:11 pm
  11. Mike White

    Recently upgraded a client to 7.1.6589.0 Though I have installed an 8 user SMB license, the system is limiting the office to 4 users.
    It should be noted that originally, this office used a mini license (4 user) but upgraded 2 months ago, and the license details (Settings>>Activate License) display the correct information. What gives?

    April 23, 2009 at 10:53 pm