3CX Version 9 Service Pack 5

3CX is pleased to announce service pack 5 for version 9. This update is mainly a bug fixing update and the last one for 2010. This service pack is available for download from the 3CX Winforms Management console / Service pack updates and will upgrade your 3CXPhone System V9 to build 15536. The update takes between 5-10 minutes once downloaded depending on the machine spec of your 3CX Phone System server. Update is 20Mb in size.

Important Notes:

Plug and Play: Plug and Play is only available for Yealink and TipTel phones at the moment. With this feature, creating option 66 in DHCP is no longer needed and you don’t need to know the IP Address of the phone or log in to the phone’s browser.

  • Right click on a detected Yealink or tiptel phone from the Phones Page in the management console and select “Add Extension” or “Add Existing Extension”.
  • Fill in all the required information and select the appropriate template for your phone model from the Provisioning Tab. Click on Apply and OK to save changes. 3CX Phone System will send a SIP NOTIFY message to the phone with the provisioning URL inside. The Phone will accept this and provision automatically.

Change Log Version 9 SP5 – Version 15536

  • Added: Support for Plug and Play for Yealink and Tiptel
  • Added: VoIP Provider templates VoIP Talk, Phonzo
  • Added: Ability to delete multicast entries in Phones Page (New detected devices)
  • Improved: Yealink Templates – Line keys are now provisioned to Line 1 for multiple Outbound calls
  • Improved: Cisco/Linksys Templates and added sidecar templates
  • Improved: Cisco/Linksys improved template modifying resync time on failure
  • Improved: Added new Aastra templates with sidecar
  • Improved: Languages for Management console
  • Fixed: SiP ID in bulk extension csv importing is blank
  • Fixed: Updating of outbound parameters in Blind Transfers
  • Fixed: If Forwarding rule is set to End Call, Busy prompt is now played (If option to play prompts is selected)
  • Fixed: Originator Caller ID is now kept when a call is forwarded to an extension which has RMS (Ring my Mobile Simultaneously)
  • Fixed: Problem in transfers when an extension with RMS
  • Fixed: Call termination improvements on disconnect or transfer
  • Fixed: Transfer call from Queue when queue member is configured to RMS
  • Fixed: Infinite Queue polling and ghost calls in queue
  • Fixed: Queue polling problem when caller disconnects call – call used to remain polling in the queue.
  • Fixed: Bug in queue that used to not poll agents when one of the agents removes option RMS
  • Fixed: Call disconnected when call is made using Gateways/VoIP Providers to an extension with RMS
  • Fixed: PBX was not sending BYE to disconnect a call made to an extension with RMS
  • Fixed: Issue in priority of extensions in a Ring group
  • Fixed: Queue announcing incorrect position.
  • Fixed: Queue poll call rejected by extension (hardphone) with RMS did not disconnect the Mobile phone too
  • Fixed: Extension profile changes, updates and Options Log in/out of queues
  • Fixed: Issue in Extension set to out of office outside of office hours when only Queue status was supposed to change
  • Fixed: Disable External calls when Out of office and remove option back in office hours
  • Fixed: Fax Devices can be selected when an ATA is configured from 3CX Management console
  • Fixed: Extensions in some scenarios used to remain set to AWAY profile
  • Fixed: Bug in adding of extensions in Phones Page
  • Fixed: Bug in holidays and configuration of Office/Specific office hours
  • Fixed: Bug in Rebound / Call Screening – Call screening recorded name was not being played to call recipient
  • Fixed: Bug in BLF order when an extension is provisioned with BLF
  • Fixed: Changing public IP for provisioning now updates all provisioning files
  • Fixed: Delete extension’s provisioning file when the extension is deleted
  • Fixed: Bug showing duplicate entries in Time Provisioning dropdown section

Known Issues

  1. Yealink phones pick up calls from Queue will pick up wrong leg of call. Reported and fixed in Yealink nest firmware update
  2. When a call to an extension with RMS is recorded and answered from the mobile phone, you will get a small audio file with no audio.
  3. Queue position will not be accurate if there are a lot of ringing polling calls in the queue
  4. If you have your extension configured with RMS, and you try and trigger a makecall from the Assistant, this will ring your own number
  5. Polycom users: G722 will not work directly with the latest Polycom firmware and users will not be able to transfer calls. Options to fix this temporarily are to bind the extensions to media server or put PCMU/PCMA at the top of the codec list (edit templates). G722 native support will be available in Version 10

Note (BETA): 3CX Users that want to register 3CXPhone for Android from an external location can modify a parameter in the custom parameters table of the 3CX Management console (Settings/Advanced/Custom Parameters) “ALLOWSOURCEASOUTBOUND”. Set this to 1 and you will receive 2 way audio upon successful registration. However this might have a negative effect on VoIP Providers so be careful to test this out properly on your environment before.

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  1. Wouter

    Great work on the updates/service packs!

    Still we would like to have the ability to change (or even add/remove) custom extension profiles. Because the current ‘Custom #1’ and ‘Custom #2’ are not very usefull for our employees.
    If only we could remove the profiles of an extension, when an employee doesn’t use/need those, and add more than the current (5) standard profiles, it would be perfect!
    This would require changes in the Assistant too, so the Assistant only shows these profiles assigned to an extension.

    Another thing we would like to see is the ability to disable the DND status for an individual extension. Because we have a few extensions who should never use DND status, this way we can prevent the user from ‘accidentally’ putting the extension in DND mode.

    These two features are the ones we are looking forward to the most. Rest of the phone system works fine. :)

    Keep up the good work!

    December 10, 2010 at 8:56 pm
  2. Great news

    I’ve been waiting to hear these news for sometime

    Thank you guys

    We are still waiting to hear some news regarding the tunneling in Android.

    Good work!

    December 10, 2010 at 9:53 pm
  3. Bluetel

    Haa Very nice.

    Tks team to correct bug in call queue, and others too.


    December 10, 2010 at 6:14 pm
  4. @Hassan

    The tunnel for 3CXPhone for Android is still in development.
    You should be hearing news regarding this a bit after xmas.

    December 11, 2010 at 12:18 am
  5. Wouter,

    We modify the priovisioning templates to disable the DND softkey on the handsets, it’s easy on CISCO Phones

    I agree with you re the profiles, but as well as disabling unused ones, I would like to rename hem such as “On Holiday” or “Working Remotely” etc

    December 11, 2010 at 4:01 pm
  6. Nicky

    @Higster – You can rename the profiles from the language files if you want. Open the english language file located in: C:\ProgramData\3CX\Data\Http\includes\strings_en.ini and search for Custom 1 string for example. Change and test. For changes to apply you need to log out and log in again. Same applies for assistant clients.

    December 13, 2010 at 2:23 pm
  7. Excellent! This product just keeps getting better and better!

    December 16, 2010 at 3:42 am
    • Thanks! :-)

      December 16, 2010 at 2:14 pm
  8. Jose

    We install the service pack and now the Fax Machine are not registering.

    December 17, 2010 at 10:16 pm
  9. Nicky

    Nothing was changed in this area. Check through the server activity log why they are not registering or use wireshark to see why the registration fails. All we did re-fax was a change in the interface to show fax extensions upon creation of an ATA device. So it is more of a visual/display change.

    December 20, 2010 at 8:04 pm
  10. For some reason I can’t download from the interface. Can somebody post the update link for SP4 and SP5 so I can download manually ?

    Many regards,

    December 29, 2010 at 4:54 pm
    • Probably you are trying from the web console. You must do so from the Windows console

      December 29, 2010 at 7:42 pm
  11. Nick, thanks !

    Have a nice end of year !

    December 30, 2010 at 4:59 pm