Latest Version of 3CX WebMeeting Released!

UPDATE: 25 April 13:15 (UTC +2) All 3CX partners and existing Version 12 3CX Users can now signup for a free 3CX Webmeeting account

Thank you to all our Partners who gave their feedback on 3CX WebMeeting Alpha. We have listened to your suggestions and have today released 3CX WebMeeting Alpha 2 with the fixes listed below, making our video conferencing feature more accessible and user friendly.

Try the latest version of 3CX WebMeeting, by downloading the feature as an extension to your current 3CX Phone System Version 12.  Simply check the 3CX Updates section and download the 3CX WebMeeting update- please note: 3CX Partners must use the NFR available from the partner portal which will enables up to 10 participants. 

3CX’s video conferencing solution will combine instant screen sharing and classroom features to enable 3CX users to give presentations and training to colleagues and customers.  With 3CX WebMeeting, users will be able to enrich their standard phone calls with video, and even take control of a participant’s desktop to fix or show something on their computer. Web conferences can be launched from the web portal or 3CXPhone client with a few mouse-clicks, and by leveraging WebRTC participants will be able to join meetings without the need to download additional software.  3CX’s easy to use web conferencing solution will enable businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.

Installing 3CX Phone System 12 WebMeeting

  1. Access the 3CX Management Console, click on 3CX Service Packs/Updates and download 3CX WebMeeting Alpha 2 Update
  2. Click on Settings > WebMeeting
  3. Select ‘Register your Free 3CX WebMeeting 3 Simultaneous Participant Solution’ and press Activate
  4. After activation, click on Account Management tab and create a WebMeeting account, URL, portal admin and password
  5. Click on Create Account to create your personalized 3CX WebMeeting account
  6. After the account is created, click on Users and Access tab and select which users from your 3CX Phone System you would like to be able to create and organize web meetings. When done click save to create user accounts for these extensions. More information can be found here: Configuring Web Call Conferencing
  7. Finally you can tell the users that have an account to log in using 3CXPhone for Windows. Once users click on the conference button, they will be presented with 2 added options: Create WebMeeting and Scheduled WebMeetings. To learn how to use 3CX Webmeeting, see these articles on Hosting a web conference and Using the 3CX WebMeeting Client
  8. Users that receive a Webmeeting email invitation can click on the link to join the meeting. More information on this can be found here: Joining a Web Conference

3CX WebMeeting


  • 3CX WebMeeting Alpha is only available via Service pack updates and only for 3CX Phone System Version 12 installations
  • 3CXPhone for Windows client is included in 3CX Phone System 12 update and will be updated automatically
  • 3CX Partners must use their 3CX WebMeeting NFR available from the 3CX Partner Portal, General tab, NFR license keys section




  • Extensions can contain any first name or last name. If empty, the email address will be used
  • Adding of documents is now fixed
  • Fixed error message generated in 3CXPhone for Windows client 404 User not found
  • Access to Account URL link is denied. An appropriate html page is now displayed giving users more information on what to do next
  • Implement performance update on Cloud infrastructure
  • Validation checks for Password to avoid message that the username or password is incorrect
  • Account Administrator password issue fixed
  • If an account is already created for a particular email address, this account will be reserved for that account and cannot be moved to another account
  • When users were joined via ‘open link’ from the 3CX WebMeeting client, email notifications were being sent to bogus email addresses
  • Visual changes were made to the 3CX Management console > WebMeeting section to make it more user friendly
  • Added validation checks for proper configuration of Account Administrator Passwords
  • DEMO Keys are blocked and cannot be used to avoid confusion
  • In case Account password is incorrect, management console allows the ability to save the correct password

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  1. Brent

    Thank you for the update, and please correct me if I missed something here, but if you add an internal participant, shouldn’t it send them an email with a link? We’ve been testing the program, and it doesn’t send email invites to other internal participants….

    April 25, 2014 at 8:35 pm
    • @Brent – It must send an email to all participants. Check the spam folder or add the same participant as an external participant as a test to ensure that you get the email. This part is all tested and works 100%. All emails are delivered correctly

      April 26, 2014 at 1:09 am
  2. An old bug was reintroduced with WMA/WMA2 SP – the 3CX Phone is not working properly, if installed on the same machine as 3CX Phone System, I guess again it is a port issue.

    Using 3CX phone on the same machine is important at least in 2 scenarios:
    – making a demo on a notebook for a customer
    – using as a test phone in a production installation

    April 28, 2014 at 9:01 am
  3. Mazhar Mohammed

    After installing the Web meeting update, the option to activate DEMO is not disabled. The only option that is enabled is “Enter new 3CX Webmeeting Key”. How do I solve this?

    April 28, 2014 at 3:57 pm
    • Mazhar

      I mean the option is not enabled.

      April 28, 2014 at 3:58 pm
    • You cannot have webmeeting enabled with a 3CX PBX which is licensed with a DEMO license key because that key is used by hundreds and thousands of installations. The interface explains this crystal clear that DEMO key will not work.

      April 28, 2014 at 4:24 pm
    • Kyle Richards

      I get this same issue and i am using Pro on the PBX. Where the register radio button is disabled and the activate is enabled.

      May 3, 2014 at 3:02 pm
  4. ken

    Hi Can anyone tell me if this 3Cx system of videoconfencing is compatable with the ITU-T international stanards for videoconferencing over IP and will i be able to connect to any other standards based vidcon soltution.? or will i be limited to
    Webex Skype and the like.

    April 29, 2014 at 1:07 pm
    • @ken no its not designed to connect to other video conferencing solutions.

      April 29, 2014 at 1:37 pm
  5. Marc

    das ist ja SOOOO cool !

    April 30, 2014 at 1:05 am
  6. Droyt Robb

    Can it record the video for playback later?

    April 30, 2014 at 7:29 am
    • @Droyt at the moment no because otherwise we will waste bandwidth for video download which can grow a lot.
      We are working on a solution where the recording will be done on your own machine. Like this you download nothing.

      In the future we will see. On premise versions when available will surely have this feature.

      April 30, 2014 at 8:28 am
  7. Martin

    I am using a mac (OSX) and sinds I added web meeting on the 3CX server my 3CX Mac client is asking to upgrade. When I do so it installs a new version as downloaded but when I start that up, it agains asks tot upgrade. Trailed it several times, doesn’t help. Can someone help me? By the way when I start web meeting it states that I need a windows computer!

    April 30, 2014 at 6:47 pm
    • To make a webmeeting you need the webmeeting client. the webmeeting client is a windows only application. We are working to now provide webmeeting functionality for mac users.
      About the update, we will contact you soon and check. Ignore subsequent updates for the time being.

      May 1, 2014 at 11:43 am
    • martin

      Ok I wil wait for a mac client to arrive. Thanks for your reply.

      May 1, 2014 at 9:01 pm
    • Marc Silberkleit

      When will web meeting be mac compatible —
      as for the mac upgrade issue it was a 1.0.27 alpha bug and I think in the new 1.0.31 release it is now fixed.

      July 11, 2014 at 5:36 pm
  8. Terry King

    What files are supported? I tried upload PDF and word and they dont load upon commencing of the conference

    May 6, 2014 at 2:52 am
  9. Garry

    i activated the webmeeting license then i go to the webmeeting account management.

    i choose the region, i put in my company name into the account url

    the problem is below,
    i cant key in anything into the “account admin username”
    there is a drop list from it but nothing in it.

    i hit the create account
    it show “the entered admin e-mail is empty or invalid”

    i cant see any place for me to key in email…..

    someone help ?

    i am on v12 service pack 5

    May 7, 2014 at 5:09 pm
    • @Garry – Click on extensions and make sure that your extensions are configured correctly.
      They should have a first name, a last name and an email.
      Then you wll see extensions in the dropdown.

      May 7, 2014 at 5:35 pm
  10. Tried to install the Alpha on our v12 install. Upgraded to SP5 and now the option for the Webmeeting has disappeared from under “Service Packs”

    Any idea??? Cheers, Steve.

    May 7, 2014 at 10:18 pm
    • Kyle Richards

      They made it part of the service pack itself. Go under settings > webmeeting and see if it is highlighted (hyperlink) to let you in to activate it.

      May 8, 2014 at 3:56 pm
  11. Kyle Richards

    Just got the web meeting client working with my company and it works great so far. the only thing i notice is the delay is kinda long. I like how if i forget to add someone i can just go back to schedule and invite them in on the meeting.

    May 8, 2014 at 3:54 pm
  12. George

    Had a customer inquire if the Web Meeting Recording Option will be enabled after this is finally released.. Any Idea?

    June 5, 2014 at 10:38 pm