3CXPhone 4 – new VoIP phone with iPhone look and feel

3CXPhone 4

3CXPhone 4

We have revamped 3CX VoIP Phone 3 and given it a completely new interface. iPhone users should be instantly familiar with the new interface! More information here. For community / beta support, visit the 3CXPhone Support forums.

We look forward to your feedback!

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  1. Nice one guys ;)

    I like it :)

    August 25, 2009 at 11:15 pm
  2. Lewis Sheridan

    Well done, this phone is not only attractive visually, but it’s form and function is going to be great for remote home workers and very little user training required. So a good move there. It’s certainly a lot sexier than the 3CX VOIP phone predecessors. I happen to be doing an in-house 3CX end user training tomorrow for the company, I look forward to introduce this to the remote workers (for testing).

    August 26, 2009 at 3:52 am
  3. Thanks for the nice feedback.

    Yes we plan to continue development on this phone. First we are adding contacts and secondly we plan to add video!

    August 26, 2009 at 12:25 pm
  4. Bruce Kreeger

    Awesome, very well done indeed. This is the type of pizaz with functionality that we need in the field to be able to set 3CX apart from the competition. As usual installation is a breeze and the iPhone skin definately will make many of our softphone users want it just because of the look, Then, when they get to use it and experience the simplicity of making and receiving calls, transferring, placing callers on hold, etc. they will know that the decision to go 3CX was an is the right one. It would be great to be able to place our logo on the screen where the 3CX logo is to keep our nem in front of the user. We would love to have our support number available “in their face,” so they know who to call for more phones, ervices, etc. Making it hyperlink to our web site would be fantastc. Pleae keep up the great work!

    August 26, 2009 at 7:14 pm
  5. Thanks for the great feedback! We will keep these comments in mind for the new version!

    August 27, 2009 at 9:10 pm
  6. JohnCz

    I’m going to avoid using the softphone. No, I’m not a fan of iPhone UI mimic. I would have appreciated it more if it reflected your own design, or at least as the default.

    August 28, 2009 at 11:10 am
  7. There will be other skins available. We have one Nokia like one in the works. v3 was our skin but i would have to admit that i feel that its not our forte!

    August 28, 2009 at 12:02 pm
  8. Well I guess even if Apple do have a problem with this, there will be some good PR that comes out of it Nick! ;)

    August 28, 2009 at 3:33 pm
  9. Is it possible to create own skins? Perhaps we can create a skin.

    August 28, 2009 at 8:06 pm
    • Hi Martin,

      Good idea, but we dont have a Skin capability yet. Do you have a specific design in mind ? If yes we can consider it if you create the bitmaps for it. We can then make an interface skin for it. For now we have to do this ourselves… i.e no easy interface to do it.

      September 23, 2009 at 12:44 pm
  10. Richard Warriner

    The outlook plugin for v7 doesnt seem to recognise this client. When i drop down the “connect using” it isnt listed whereas the old client is.

    September 22, 2009 at 10:08 pm
    • There is no outlook plugin for 3CXPhone at the moment… Although we are considering it.

      September 23, 2009 at 12:45 pm
  11. I downloaded the recent update, and I’m unable to answer any incoming calls — I will try reinstalling.

    October 14, 2009 at 2:14 am
  12. But just to be fair, I love the look and feel of it — and everything was working great until I downloaded the most recent version, probably was an issue during install.

    October 14, 2009 at 2:17 am
    • Please contact technical support as i am sure its something small that could be for example a configuration for an unsupported voip provider that needs to be updated to handle v8 settings.

      October 19, 2009 at 12:09 pm
  13. Walter Fulmizi

    I use it on a stand alone PC and I like the look and it works great, but when I press the record button I cannot find where the files are placed and is there an option to change where the files are saved. I cannot seem to find the recording info in any of the menus.

    October 22, 2009 at 7:05 am
  14. Walter Fulmizi

    Sorry, I found the calls menu (missed that) but in selecting ‘recorded’ and checking the ‘record as local files’ and making a couple of calls and pressing the ‘record’ function, nothing shows up.

    October 22, 2009 at 7:34 am
  15. now its just the iphone app missing ;o)

    November 3, 2009 at 4:21 am
    • Good point. Something to keep in mind…. :-)

      November 3, 2009 at 9:01 pm
  16. sami

    Very good working softphone :) The best for me. If it were spark/openfire compatible chat would be even perfect for me hehe :)

    November 18, 2009 at 3:51 pm
    • Thank you for your nice feedback sami :-) We will consider chat as well….

      November 18, 2009 at 8:03 pm
  17. McScotty

    I’ve been trying to use the phone book some… but it’s a bit tough to navigate to it. I would think there should be a button on-screen for it, or at least a hot-key that brings it up.

    Where is the address book data stored? I didn’t see it in either the registry or the 3cxphone program folder, which is odd.

    For that matter, I don’t see the connection data stored either. Having direct/administrative access to this information would really help with rollouts to a broad user community.

    December 2, 2009 at 8:39 pm
  18. LizPa

    Looks great!

    January 4, 2010 at 5:39 pm
  19. lizpa

    looks good

    January 4, 2010 at 5:44 pm
  20. Tony Brown

    It may look great but there is a problem with this phone. It needs the AutoPopup support. If the phone is up but not visible on the desktop and sound is muted you miss the call because either a) the mini-popup has to come up, or b) the phone4 has to rise to the front. I think this used to work fine with the old phone client when AutoPopup=1

    ….or it can do it and I don’t know how to do it, but we have added:-


    to the ini file like the v6 client used to have and it made no difference.

    January 7, 2010 at 5:47 pm
  21. Tony Brown

    I should add this is a big issue at our facility because everyone has headsets which we all leave hanging on a monitor peg until we see there is a call coming in. So the sound isn’t really muted, it just we cannot hear it ringing in the headset. We have no other sound devices to route the ringing to, unless someone knows of a “visual” sound card, but the phone popping up is the most intuitive option I think.

    January 7, 2010 at 5:53 pm
  22. @Tony Brown – about AutoPopup issue: it has been fixed meantime (in ver 4.0.10069, at the end of November) so next release will have this issue solved.

    January 7, 2010 at 7:05 pm
  23. @Tony Brown: yesterday we released 4.0.10373, so I recommend you to upgrade to this version, providing a fix for the issue you described.

    January 12, 2010 at 2:53 pm
  24. Hi Jamie,

    We currently do not have any plans to develop an Apple Iphone app.

    January 20, 2010 at 8:56 pm
  25. Jamie Miles

    Is there an Apple iPhone App being developed by 3CX ?

    I think it very odd that you would go to all the trouble of making a soft-phone skin that looks like an iPhone and then not give us the App for our iPhone…

    I think this is a MUST HAVE app, which will put 3CX a huge way ahead of the competition; as there are currently few or no iPhone VoIP clients which allow connection to the 3CX, without the need to sign up to a service like Fring, which at best is useless as there app closes every-time the auto lock feature of the iPhone activates.

    January 20, 2010 at 8:46 pm
  26. Dan

    I’ve been using your softphone for awhile now… I’ve noticed that when we get calls in to the phone there is a delay for the in-coming voice and not for the out-going voice. The delay is sometimes up to one second, but it is manageable. We are using sipgate as an sip provider. When I try other softphones (sjphone, expresstalk, etc…) the latency is worse, so I’d say your phone is above the pack. I’m not sure what is responsible for latency, but from using other softphones I’m guessing the softphone has alot to do with it.

    Is there a way to import a long list of contacts into the phone? I’m guessing there is a hidden xml file somewhere that I could modify with excel’s xml feature.

    February 11, 2010 at 2:25 am