Stepping Into Beta – New 3CXPhone for Windows Client Available

Easily setup conference calls and see the presence of your colleagues with 3CXPhone for WindowsWith Friday’s release of the new 3CXPhone client for Android and the Beta version of 3CX Phone System 12, we’re pleased to announce the release of the new and improved 3CXPhone client for Windows!

3CX MyPhone has been replaced and merged into a single 3CXPhone client for Windows, Android and iPhone. This latest version of 3CXPhone for Windows is available to download and provides rich Unified Communications such as being able to view the presence of your colleagues and setup conference calls easily. It’s also CTI ready – allowing you to control your IP desk phone from the client.

New Features

  • Setup conference calls easily.
  • See the presence of your colleagues
    • Multi-Column Presence coming soon.
  • Configure your Forwarding rules through the client.
  • Administrators can disable call forwarding for individual users.
  • Transfer a call using your phone book or from the call history entries.
  • Added presence page that can go to full screen.


  • Fixed numerous bugs when in CTI mode
  • Fixed detection of multiple registrars
  • Fixed disconnect call in CTI mode for Yealink T22 and T32 phones.
  • Incoming calls are not correctly displayed
  • Custom Profiles “Available 2” and “Out of Office 2” can now be renamed per user.

Update 3CXPhone in a Flash with the New 3CX Push Update Technology

If you already have 3CX Phone System 12 installed, you’ll automatically receive the new 3CXPhone for Windows client version as 3CX Phone System 12 pushes out client updates to all your users, allowing you to take care of other business!

Update to the latest 3CX Phone System version by logging in to the 3CX Windows Management Console from Start > All Programs > 3CX Phone System > Windows Management Console and navigate to the 3CX Phone System Updates node > 3CX Service Packs / Updates. Alternatively, you can download and install the full client msi setup from the link below.

Download 3CXPhone for Windows

  • Download 3CXPhone for Windows from

Documentation and Links

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  1. TS

    Is this new release compatible with 3CX version 11?

    May 29, 2013 at 9:40 pm
    • Andreas Psyllos

      Hi TS,
      No the new Windows Client is only compatible with 3CX Phone System V12. Please let me know if you have any further inquiries.

      May 30, 2013 at 5:58 pm
  2. Jens

    Ok Guys,

    it Looks horriable. A hardcoded size ?
    We waitto Version 2. We can wait.

    May 30, 2013 at 12:33 am
  3. Scott Richardson

    Couple of things:

    1) where is the support for MAC’s??
    2) is video calling going to be back in the final release
    3) agree Hard Coded size is brutal.. hard to see settings, difficult to navigate.
    4) can’t schedule conference calls, ad hoc only?
    5) on Win8 CTI mode not working with Yealink T32G, also can’t switch to SoftPhone mode.

    I hope there are major changes still coming to the 3CX Phone app!

    May 31, 2013 at 1:49 am
    • Andreas Psyllos

      Hi Scott,

      1) We are currently working on a native Mac Client cant provide you with a specified release date yet
      2) We are considering Video Calling for the final release as well
      4)For now it is Adhoc conference calling only, scheduled conferences coming soon.
      5)T32G should work in CTI mode. Can you please make sure that the T32G/ 3CXPhone and the 3CX Phone System are in the same network?
      Can you also provide the software versions are you running? (3CXPhone, 3CX Phone System and T32G)

      Please let me know if you have any further questions.

      June 5, 2013 at 11:24 am
  4. Chris

    Does anyone have CLI working? I have a grandstream GXP1160 and it doesn’t appear to functional. The phone is connected at my home with the stun provisioning setting. Calls go through fine on the phone but dialing a number on the phone software and pressing dial does nothing. If I’m provisioned to my cisco 504g, it dials using that MakeCall feature. So it seems like is is trying to pass the CLI commands through but perhaps this cheap phone doesn’t support it or it isn’t fully implemented yet?

    June 1, 2013 at 1:03 am
    • Andreas Psyllos

      Hi can you please check the firmware version of gxp1160? it should be for the latest version, the previous versions are not supported so please upgrade your grandstream to the latest firmware and try again. Please let me know if you have any further inquiries or your problem remains unsolved.

      June 3, 2013 at 11:50 am
  5. Chris

    Upgraded to the latest ( and experiencing the same behavior.

    June 3, 2013 at 6:05 pm
    • Andreas Psyllos


      For now CTI Functionality with supported phones works only when the phone and the pbx are in the same LAN.
      We are seeing what we can do about this. For now, with the remote extension IP Address, you can not use the 3CX Phone for Windows client to integrate with your phone.

      June 5, 2013 at 9:58 am
  6. Dunstan

    When are we getting the 3CXphone for IOS ?

    June 4, 2013 at 6:12 pm
    • Andreas Psyllos

      Hi Dunstan, it will be available soon but i cannot give you a definite release date yet. Please let me know if you have any more questions or inquiries.

      June 5, 2013 at 9:29 am
  7. Craig

    I am not sure why but the provision file sent from the system appears in Exchange Webmail as a 1kb empty file.
    However, on my iPhone it is 1.7kb. I can upload to Dropbox and then save it from there and the file is ok and does it’s think with the client.
    But even then, CLI doesn’t always work as required.

    June 5, 2013 at 2:48 am
  8. Andy

    Am trying to install 3cx desktop components (on Vista) comes up with error ‘could not access vbs script run time for custom action’ Is this a file I can download/install?

    June 8, 2013 at 9:57 am
    • Andreas Psyllos

      Hi Andy,
      The two problems can see from the info you provided is that 1) Vista is an old operating system and 3CX desktop components is a 3CX Phone System V11 feature, this is a post for 3CX Phone System v12 and 2) this error indicates that you have a problem with vb running on your machine. Please follow the instructions at this blog post: to clear the error and try installing the components again. Please let me know if you have any further problems or inquiries

      June 10, 2013 at 3:13 pm
  9. Vas Proud


    Do you know what versions of Windows are supported for the v12 client? We are trying it on XP, it now installs (the old build didn’t), but most of the screens don’t “appear” so we can’t add accounts etc. We see the dialog, but no controls are shown on it.


    June 14, 2013 at 8:42 pm
    • Andreas Psyllos

      Hi Vas

      Here you can find the list of the 3CX Phone System supported operating Systems: let me know if you have any further inquiries.

      June 19, 2013 at 5:57 pm
    • @Vas – 3CX Phone Client can be installed on any Windows Operating System – Tests are made on client operating systems all latest service packs.
      Of course we did not push much on XP. May I remind you that XP is now 13 years old and there are 3 full operating systems that supersede it.
      Try with the latest version we published today.

      June 20, 2013 at 11:52 pm
  10. Rick

    Brrr, the MyPhone window isn’t re-sizable! This is a NO GO…
    All the buttons are too small, well, the whole window is too small!

    MyPhone v11 (white silerlight interface) was o.k, could be better, but ok.
    MyPhone v12 seems to become just like the v11 3CX Phone, which is buggy and non-resizable as well..

    3CX, could you please explain why you make these choices?

    June 14, 2013 at 9:20 pm
    • @Rick – We made a new update and the presence screen can now go in full screen, groups can be dockable and active calls can be displayed. Check that out. 3CX does not make any choices like this. It’s just that software development is not done with a snap of a finger. It takes time.

      June 20, 2013 at 11:44 pm
  11. Can’t seem to change the 3CX Phone for windows from CTI mode to SIP Phone mode. Looked @ some articles but can’t find anything on this. How can I Switch to SIP Phone mode?

    June 16, 2013 at 11:21 pm
  12. Craig Reilly

    Patrick van Kampen,
    you set CTI within the extension setup on 3cx Console then send the provisioning file to the Windows client.
    The phone needs to be supported – as well as the phones firmware. Also, the first time you make a call or anything – the phone should ask if you want to allow external control on the display.

    June 19, 2013 at 8:23 pm
  13. Patrick van Kampen

    Craig Reilly,

    Thanks for your reply, but what i’m actually trying is to get the new 3CX Phone to act like a softphone. The phone starts in CTI mode by itself but im running it as a test so I have no hardphone available.

    Because it is automaticly in CTI mode I don’t seem to be able to make calls using the new 3CX phone as a softphone ..

    Can’t find an option to turn it into a softphone ..

    June 27, 2013 at 12:11 am
  14. Patrick van Kampen

    Oh well, after upgrading to the latest beta it seems to be working :).

    June 27, 2013 at 12:16 am