Outlook & Salesforce integration beta!
By Nick Galea April 20, 2009 | 3 Comments
We are pleased to announce the beta of our revamped Outlook and Salesforce integration. This integration goes much further then the previous one. Now you can:
- Launch calls from Microsoft Outlook or Salesforce
- Receive notification of inbound calls with a popup with full contact details (no 3rd party software required)
- Calls are logged as call records in Microsoft Outlook or Salesforce
- Missed calls are logged as well
We plan to support additional CRM applications, and there is also an API available that allows you to easily create integration with other CRM apps. The API is documented here: http://www.3cx.com/blog/docs/3cx-http-api/
The integration runs as a system tray module and requires the 3CX Assistant to be installed. Therefore the installation is packaged with the 3CX Assistant.
The manual can be found here:
http://www.3cx.com/manual/3CXAssistantCRMIntegrationManual.pdf
Known issues in this current version
- Outgoing calls from sales force to not work for the time being.
- Missed calls section is not able to encode all characters.
Note: Logging into the machine using another profile than the one that 3CX Assistant was installed under requires user to run the CRM wizard again and restart the CRM application for the changes to come into effect.
Update 21/4/09
- Fix in outgoing calls when using Salesforce
- Fixed concatenation of Outbound call Prefix for Salesforce
- Fixed issue of pop up sent if Caller ID is not sent
Comment 3
April 22nd, 2009
This is excellent – thanks.
April 23rd, 2009
Great idea and just what I am after… But can’t get it to work. Can not get Outlook to dial and the Assistant says Logon time out…. Another Form question I guess.
April 23rd, 2009
Please log a support ticket