SP3 Makes Failover a Walk in the Park

Out of the box PBX Failover included in 3CX Phone System v14, SP3Great news for all 3CX customers! 3CX Phone System Service Pack 3 has just been released.

With SP3, 3CX Phone System v14 supports failover out of the box. SP3 includes failover ready provisioning templates for IP Phones, VoIP Providers and 3CX clients, making your life even easier.

So how does the Failover feature work? The Failover feature allows you to create a replica of your PBX. In the event that your PBX fails, your replica PBX will become active minimizing downtime and data loss. Learn more about how Failover works here.

SP3 also includes the below improvements:

  • Nested IVRs which were handling different language prompts can now play language specific system prompts.
  • E164 processing can now be disabled to allow the pbx to process the real number.
  • Numerous fixes in the web reports modules.
  • Fixed audio issue when IP Address on machine is changed.
  • This build also includes the latest updates of 3CX for Windows, MacOS, Android and iOS clients .
  • Improved 3CX client response time.
  • Support for new Yealink T40P model.
  • Improved scheduled backup and restore feature.

Documentation and Download links:

Download 3CX Phone System v14 from here or perform the update directly from within the management console. Log in to the management console and click on Updates > 3CX Service Pack Updates. Select SP3 and update.
Download the 3CX iOS Client.
Download the 3CX Android Client.
Download the 3CX Windows Client.
Download the 3CX MacOS client.
Read the Administrator Manual.
Read the User Manual.

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  1. Jason Hayes

    We have two 3CX systems Bridged, can they be on different Service Packs? For example can one be on SP2 and one on SP3? I can’t update both at the same time.

    February 26, 2016 at 3:57 pm
    • Charalambos Eleftheriou

      @Jason, thanks for the question. There will be no issue if you update to SP3 on only one of the bridged systems until you have an opportunity to update the other.

      February 26, 2016 at 4:18 pm
  2. Orlin Shopov

    Link for downloading PBX is not working

    February 26, 2016 at 4:56 pm
    • I have the same on my multitenant, that I cannot update to SP3.

      February 26, 2016 at 6:34 pm
    • Michael Borg

      @ Orlin, can you check again please?

      February 26, 2016 at 7:01 pm
  3. Orlin Shopov

    Does failover requires the same license for backup machine, or can be smaller, e.g. 64 SC for primary and 32 SC for backup, etc., thus allowing system to work but with less sim. calls ?

    February 26, 2016 at 5:03 pm
    • Aram

      @Orlin Both Servers should be installed with identical settings and license keys.
      Due the Scheduled backup/restore will be used to have the same configuration on Active and Passive servers then the same license key will be used on them. You can use the same license key on both servers.
      If you are not planning to use Scheduled backup/restore, then you can use any license key on the Passive server.

      February 29, 2016 at 9:41 am
    • Orlin Shopov

      Do you need to purchase one or two license keys in scheduled backup/restore scenario ?

      March 1, 2016 at 3:40 pm
    • Charalambos Eleftheriou

      @Orlin, currently only one pro edition license is required.

      March 1, 2016 at 3:58 pm
  4. 3cx fan

    failover is an amazing future! We will absolutely be implementing it. meanwhile, on a more practical level, we are really struggling with the loss of audio line-in functionality in version 14 cloud. When will it be reintroduced?

    February 26, 2016 at 5:22 pm
    • Michael Borg

      @3cx fan, we are planning to make a streaming url support due that traditional “line in” with audio cables is not compatible with virtual hosted cloud pbx in some hosted datacenter.

      February 26, 2016 at 7:09 pm
    • With streaming comes PRS rights issues, so will you have some Ts&Cs that the customer must agree to before randomly adding radio URLs?

      February 29, 2016 at 12:51 pm
  5. John Miller

    Will SP3 require an upgrade of the 3CX Softphone clients?

    February 26, 2016 at 7:57 pm
    • Michael Borg

      @ John, of course its recommended to update your client as every release we make more improvements and fixes are made. So answer is yes if you want to get the best out of 3CX. Have a look at the change log for 3CXPhone Clients. You just need to update 3CX Phone System Server and when clients will log in they will be prompted to update.

      February 26, 2016 at 8:14 pm
  6. Hi, we are still waiting a Web based wallboard? isnt there a news about That? Our clients want to reach Their customized Web based wallboard using xml. Thanks…

    February 27, 2016 at 1:46 am
    • Charalambos Eleftheriou

      @Nihat, You may also post this in our feature request page: http://www.3cx.com/forums/3cx-ideas-f57.html and if it gets enough votes and is technically possible it may very well get implemented.

      February 29, 2016 at 2:35 pm
  7. Roadwings

    Great idea making the failover even better. Do you know if there is a ‘white paper’ about failover in the event of an ISP failure? We currently have 2 ISP’s and a failover system but have not tested and ensured proper VoIP ISP failover yet. We have been considering a SIM to VoIP gateway for backup. Thanks.

    February 27, 2016 at 8:28 pm
    • Aram

      @Roadwings Can you elaborate your question? We need more detailed description to understand your question.

      February 29, 2016 at 9:46 am
    • Roadwings

      My question is pertaining fail over, in the event of an internet connectivity outage, not so much about having a spare machine. More specifically, a recommended networking configuration for a multiple ISP fail over.

      March 1, 2016 at 11:19 pm
  8. Tracy Ratz

    Any work being done with wallboard feature in SP3? Specifically the ability to show different queues within 3cxphone when the extension is apart of multiple queues.

    –Tracy

    February 28, 2016 at 5:36 am
    • Aram

      @ Tracy Ratz Please, open this as feature request.

      February 29, 2016 at 9:51 am
  9. bruno

    Question , because when i close APP with ignore push , extension show precense how avalaible ?

    February 29, 2016 at 11:39 am
    • Aram

      @bruno
      The extension status shows Registered, because PUSH Service is activated on that extension.
      If you want to not stay registered, then disable the PUSH service from extension settings in the 3CX Management Console.

      February 29, 2016 at 5:51 pm
    • bruno

      Aram you have right ,but i think from new feature “Ignore Push” when i close app that is better if presence avalaible isnt’t show

      February 29, 2016 at 10:25 pm
  10. sol rosenberg

    If I have remote extensions on an SBC, and the remote site also has a VPN connected to the main site, the 3cxSBC.config file requires that the Static IP of the 3cx Server location be hard coded because the FQDN resolves to the Local LAN IP and not the Public IP of the 3cx Server.

    How do I set up Failover, if the Ip of the Failover location is different? I cant use the FQDN in this case at the remote SBC.

    February 29, 2016 at 11:55 pm
    • Andreas Christodoulou

      @sol Can you elaborate your question? We need more detailed description to understand your question.

      March 2, 2016 at 9:59 am
  11. Orlin Shopov

    Are 3CX Plugins available for download from anywhere ?

    March 1, 2016 at 4:49 pm
  12. Does the fallover work with the tenant system yet.

    March 4, 2016 at 12:25 pm
    • Andreas Christodoulou

      @Geoff Failover is currently available only for Single instance with Split DNS.

      March 4, 2016 at 12:34 pm
  13. Lewis Stancer

    I have noticed a problem and am not sure if this started before or after SP3 however when using 3CX for Windows and clicking the Q button it logs into the Q however the Q-Manager page on the Switchboard does not update stating the extension is logged in, also works the other way round, if you right click an extension and log out/in of queue it updates on Q-Manager but not on the 3CX Phone. Can you recreate?

    March 9, 2016 at 6:06 pm
    • Charalambos Eleftheriou

      @Lewis, it sounds as though the extension has been explicitly logged out of the queues using the switchboard. Please see this guide that will help you to understand this: http://www.3cx.com/blog/docs/managing-queue-status/

      March 9, 2016 at 7:17 pm
  14. Alex

    Hi,

    We installed this service pack on a self-hosted 3CX Version 14 and now the time display on our phones is ahead by 1 hour. For example, if it’s now 4pm, all of the phones display “05:00 PM” as the time. Is this a known issue?

    -Alex

    March 10, 2016 at 2:24 am
    • Charalambos Eleftheriou

      @Alex, Unfortunately due to the limitation of these in page comments we are unable to offer direct support for issues that require further investigation to resolve. Please contact your 3CX reseller/partner or distributor to open a ticket with our support team so that they can look into this for you. If this is not an option for you, please ask this question in our user forums and I am sure that one of out very capable users and partners will be able to assist you further. We also have a dedicated 3CX Support Engineer browsing the forums and guiding people in the right direction. Please find our forums here: http://www.3cx.com/forums/3cx-ideas-f57.html

      March 10, 2016 at 10:57 am
  15. Lewis Stancer

    Can you send me an email so i can show this better with screenshots etc please as it is difficult to explain with just text

    March 11, 2016 at 10:37 am
    • Charalambos Eleftheriou

      @Lewis, if you require technical support please contact your 3CX reseller/partner or distributor to open a ticket with our support team, if you don’t have a support contract yourself, so that they can look into this for you. If this is not an option for you, please ask this question in our user forums and I am sure that one of out very capable users and partners will be able to assist you further. We also have a dedicated 3CX Support Engineer browsing the forums and guiding people in the right direction. Please find our forums here: http://www.3cx.com/forums/3cx-ideas-f57.html

      March 11, 2016 at 12:10 pm
  16. LCOUSTEIX

    @Michael Borg, @John Miller. As 3CX client (Windows) is updated to SP3, is it normal that the “+” add account has disappered?
    The only way we have two configure 3CX accounts is to send Welcome email with provisionning xml file.

    Does this must be considered as bug or envolvment to allow only 3CX IPBX with 3CX client.

    March 15, 2016 at 4:42 pm