SP1 v14 Available, PACKED With New Features

As if all the new features included in the release of v14 weren’t enough, we have added even more cool new features in SP1… and this time round it’s all about the users.

SP1: Users Take First Seat

BLF panel on 3CXPhone for Windows

We’ve added a “virtual” BLF side panel to the 3CX Windows Softphone, that looks and behaves like the $100 BLF button panels on IP Phones. Only it’s free and you can expand/remove it when you want! The BLF panel makes it easy to check collegues statuses and offers quicker blind and attended transfer. See these videos how easy a blind or attended transfer is.

Quick search for users / extensions to call

quick search for users

3CXPhone for Windows did not allow you to quickly search for a user from the dial pad. Now typing a letter or a number will automatically filter your contact list and suggest users/extensions. You can then call or transfer a call to a user. This will save many clicks and make transferring much, much easier. See this in action during a blind transfer and an attended transfer.

One click web meetings on demand!

Setting up ad hoc web meetings is now SO much easier. Just click on the web meeting icon in the 3CX main window to instantly setup a 3CX WebMeeting. Then add participants from the Invite button in the 3CX WebMeeting screen.

invite

And as a reminder – all customers upgrading to v14 before 30th December will receive 25 participants for free for the lifetime of their maintenance!

Easier setting of your status!

Presence is one of the hottest unified communications features, but it requires you to set your status! In v14 SP1 that’s now a whole lot easier. The DND button on your phone sets your status to away. Secondly, you can specify that your status will automatically switch back to the previous status after a preset time, for example one hour. Set your status to “Lunch” and have it go back to available automatically an hour later.

Tons of stuff for the admin, too

And a 3CX service pack wouldn’t be a service pack with some features for our loyal 3CX Administrators and partners:

  • Separate External / Local FQDN option now available again. More
  • Huge performance & reliability improvements for Abyss installations
  • Full Windows 10 compatibility for server and client
  • Ability to configure a specific voice mail language
  • Ability to specify a different language for IVRs & Queues
  • Improved support for IP v6
  • Recordings can now be searched by caller ID / Date/ Extension
  • Download recordings  from links in the reports
  • Scheduled restore WITHOUT starting services for easier failover

Change log

  • Time based automatic status switching from Away or Do Not Disturb to Available
  • Multi Language Queue, IVR, and Voicemail
  • Fixed Fax issues in IPv6
  • Fix in TLS which caused the server to not allow more than 30 phones to register in TLS.
  • Fixed bug in BLF indicators in attended transfer calls
  • And many more…

Take a look at the Change Logs for the complete list of improvements:

Download Links and Documentation for v14
Download 3CX Phone System v14 SP1: http://downloads.3cx.com/downloads/3CXPhoneSystem14.exe
Download 3CXPhone for iOS Client (Coming soon pending Apple review)
Download 3CXPhone for Android Client
Download 3CXPhone for Windows Client
Download 3CXPhone for Mac Client
Download 3CX Session Border Controller for Windows
Download 3CX Session Border Controller for Raspberry Pi
Download 3CX Plugins
Read the v14 Admin Manual

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  1. James Loker-Steele

    Issue with Mac Client and Chat. If i start a chat, its blank. If someone starts chat with me….window after window appear. I have to force quit to stop

    October 20, 2015 at 3:12 pm
    • Charalambos Eleftheriou

      @James, thanks for the question. This is a problem which was introduced by the new Mac OS ElCapitan. We have now fixed this issue so please try it now.

      October 20, 2015 at 3:36 pm
  2. Orlin Shopov

    How to delete or at least change number of default fax extension 888 ?
    It is rather annoying forcing to use number 888 as fax.

    October 21, 2015 at 12:06 am
    • Charalambos Eleftheriou

      @Orlin, thanks for the question. You can create another fax extension, using which ever extension number your like, set it as the default then you can delete the default 888 one.

      October 21, 2015 at 2:56 pm
  3. Hello. I attempted to upgrade with the web GUI but the download selected button is greyed out. Is it not possible to upgrade within the GUI? Do I need to download the installer again and upgrade?

    Paul – ukhost4u.com

    October 21, 2015 at 7:17 pm
  4. Found the upgrade with RDP in the backend. I guess when your running it from a web server, you think you can upgrade via the browser but the backend upgrade is no problem as well.

    October 21, 2015 at 7:19 pm
    • Charalambos Eleftheriou

      HI Paul, thanks for the question. You should be able to update to v14 SP1, for the single instance installation, using a web browser from outside the actual server. It does though require some time between the management console logging off and then refreshing to allow you to log in again after the update. With the Multiple Instance Virtual PBX Server installation the SP1 update will need to be run using the 3CX Cloud Pbx Manager tool installed on the server and updates all instances at the same time.

      October 22, 2015 at 5:06 pm
  5. david

    by way of previous upgrades, i have 3cx phone system build 12.5.44288.1005 installed on my server. i’ve performed a backup and when I try to install v14 it recognizes an older version of 3CX and suggests to uninstall 3CX and re-run installation.

    based on the upgrade steps it indicates that if I have v12.5 installed I can upgrade directly to v14.

    i must be missing something.

    thanks!

    david

    October 27, 2015 at 7:07 pm
    • Charalambos Eleftheriou

      @David, thanks for the question. First remove the previous version from the server before you try to install v14.

      October 27, 2015 at 8:36 pm
  6. Ben

    Hi,

    Ever since I upgraded to SP1, WEBRTC is no longer working. I have tested with other instances and realized its the same issue. Is there anything I’m missing? Checked with another client and they also don’t have it working. When you open the link and click on the dial button, you get a call failed response and it goes back to ready

    November 2, 2015 at 2:49 am
    • @Ben Yes because of an update that google chrome made after release. This broke Webrtc.
      We have patches for this that fixes the problem. Contact 3CX support.

      November 2, 2015 at 10:42 am
  7. Greg Williams

    Hi,

    I am still not getting a link to listen to the call recording in the reports. Am I missing something?

    Greg

    November 2, 2015 at 9:37 pm
    • Greg Williams

      Does anyone have an suggestions on how to enable the recording links in the reports?

      November 3, 2015 at 6:09 pm
    • Charalambos Eleftheriou

      @Greg, thanks for the question. If you are running reports using an extension to log in to the management console make sure that under the extensions settings, ‘Access’ section, the ‘Ability to download all recordings’ is ticked for the ‘Allow 3CX Report feature’.

      November 3, 2015 at 8:57 pm
    • Greg Williams

      @Charalambos I have tried while logged in as admin and a user with the correct access rights. When we receive the report we do not have the links.

      Is there an option that has to be enabled somewhere?

      November 4, 2015 at 12:51 pm
    • Charalambos Eleftheriou

      @Greg, Thanks for the reply, Are you using v14 sp1? if so then the call recordings should appear in the call log report. If you are still not seeing them then please contact your 3CX reseller /partner to open a ticket with our support team so that they can investigate this for you, if you do not have a support contract yourself.

      November 4, 2015 at 6:35 pm
  8. STILL NO SMDR or CDR output…. :(

    November 3, 2015 at 3:36 am
    • Charalambos Eleftheriou

      @Wayne, thanks for the question. We are currently working on this, it will be available in SP2, which is due to be released shortly.

      November 3, 2015 at 4:14 pm
  9. Dan

    For some reason after the service pack was installed everyone’s voicemail greeting is missing.
    Is there a way to restore just voicemail greetings so everyone doesn’t have to record them again?

    November 4, 2015 at 1:22 am
    • Charalambos Eleftheriou

      @Dan, Thanks for the question. Due to the limitation of these in page comments we are unable to offer direct support for issues that require investigation to resolve. Please contact your 3CX reseller/partner or distributor to open a ticket with our support team so that they can look into this for you.

      November 4, 2015 at 3:23 pm
    • @Dan
      Did you by any chance upgrade to Version 14 from Version 12? (Not V12.5?)
      If Yes then this is the problem because V12 had a bug which was fixed in Version 12.5 related to this.
      It is always best practice to upgrade to the latest version from the latest available version at the time. So you should have
      Upgrade 12.0 to 12.5
      Upgrade from 12.5 to V14.
      What you can do is get the backup of V12, open it, go to the Data Voicemails section and get all the extension folders you see and copy them to the new V14 structure inside Instance 1 folder. If you want more detailed information best open a support ticket. Thanks

      November 5, 2015 at 8:21 am
  10. Spring

    How about Wallboard? It is working?

    November 6, 2015 at 6:31 am
    • Charalambos Eleftheriou

      @Spring, The Wallboard will be with us in SP2, which is due very soon.

      November 6, 2015 at 3:17 pm
  11. GOHAR AYOUB

    Hi there,

    With the release of new IOS client for 3cx phone system 14, notifications do not work anymore for free edition of 3cx phone system 2SC. This does not awake the iphone when any incoming call is received.

    November 6, 2015 at 8:05 pm
    • Charalambos Eleftheriou

      @Gohar, thanks for the question. Re-send the welcome email to re-configure the iOS client using the config file and try it again.

      November 6, 2015 at 8:09 pm
    • GOHAR AYOUB

      @Charalambos, I’ve removed the account and resent welcome email, yet i get the same error whereby on left top of client screen it says “Update 3CX” instead of status as before. Neither do the notifications work to awake the ios client.

      November 7, 2015 at 11:12 pm
    • Charalambos Eleftheriou

      @Gohar, in this case please contact your 3cx partner/reseller to open a support ticket so that our support team can look into this for you.

      November 9, 2015 at 1:54 pm
  12. Mark Roberts

    Hi,

    I am a bit confused, has v14 been fully production released or is it still considered to be in release candidate? Is this a Service Pack for the RC, which I am presuming it is, but that doesnt fit with new features being added, as I am used to RC’s being feature locked.

    October 20, 2015 at 3:05 pm
  13. Charalambos Eleftheriou

    @ Mark, thanks for the question. The full release is the same version as the RC release, nothing was changed. If you are using the RC version you can update to SP1 without issue.

    October 20, 2015 at 3:25 pm
  14. greg

    If i set a meeting for 30min. after 30 min my status is back to the normal… It’s very dangerous to not update back the status automatically. Therefore you cannot apply the functionality for only some people and not for some others…

    Please, just give the option available…And you will see people prefer to bi disturbed against be unavaible because of forget to push back…

    October 21, 2015 at 10:39 pm
  15. Greg

    BLF:

    Can you make a general BLF settings to apply a Standard BLF for everybody. If not can you make an option to export/import BLF for users ?

    Thx
    Greg

    October 21, 2015 at 10:41 pm
  16. Greg

    Perfect tips Thanks!

    October 22, 2015 at 12:47 am
  17. Greg

    @Nicky Borg Any chance to comment my previous comment ?

    October 29, 2015 at 3:06 am
  18. Charalambos Eleftheriou

    @Greg, thanks for the question. Select all your phones from the extensions node then click edit extension. Then from the BLF page you can set all your stranded BLF keys that you would like to assign to all phones at the same time.

    October 21, 2015 at 11:00 pm
  19. @Greg We thought of this – We are working on a solution because at the moment it can be time consuming for the admin to add / remove BLF’s for users. We will make an improvement in this area soon.

    November 2, 2015 at 10:43 am
  20. Jason

    We had this issue as well…..

    November 5, 2015 at 5:47 am
  21. @Jason – Found your related issue…
    The problem is that Plantronics have a new API now and we need to work to update it… We are going to check to see what is happening..

    November 5, 2015 at 8:23 am