Get your Hands on the New 3CX Client for Android – BETA Program

Try Out the New 3CX Client for Android- BETAJust like the iOS client, our Android client is also being completely redesigned. The new client is more user friendly and UC like.  From the user interface we’ve completely redesigned the dialpad so it’s easier to use and included the G729 codec.

Want to try it out? Head on over to the 3CX Google Play Beta Program and become a 3CX Android fast track user.

Take a look at the BETA and the new features included, and give us your feedback.

We look forward to receiving your comments.

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  1. Bernard Hayfron

    The Search Bar in contacts or presence does not work. If you press to search nothing happens

    November 21, 2016 at 6:03 am Reply
    • Thanks for your feedback.

      November 21, 2016 at 10:15 am
  2. Roger Hedin

    Hi this from google play “The app fully supports PUSH, allowing your device to be on standby when not in use and save battery life. When an incoming call occurs on your office extension, your device will ‘wake up’ and notify you as it would with a regular GSM call”

    When the app is in the background. If the app is shut down, it works so that I can respond directly same as a normal GSM call.

    But if the app is running in the background I need to unlock the screen. Is that how it is supposed to work?

    November 21, 2016 at 10:29 am Reply
  3. Karla Lentz

    There has been a little progress with chat notifications in that an audible and visual notification appear if the presence is available AND the Android app is running. It would be ideal to have the audio and visual notification regardless of the presence as long as the Android app is running.

    November 22, 2016 at 9:46 pm Reply
    • We have plans to add Push to Chat. This will solve the problem. It is already in the pipeline

      November 22, 2016 at 10:32 pm
  4. Leonel Carvalho

    I still have difficulty answering the call, but not all incoming calls do not accept the answer.

    November 22, 2016 at 11:04 pm Reply
    • Can you specify the phone and Android OS?

      November 23, 2016 at 9:36 am
    • Leonel Carvalho

      Asus Zenfone 2 (Android 5.0)

      November 24, 2016 at 8:14 pm
  5. Roger Hedin

    If the app is running in the background I need to unlock the screen. Is that how it is supposed to work?

    November 23, 2016 at 12:33 pm Reply
  6. Hi folks, please have you any plans to give us a new version of the softphone for Windows 10 Mobile? With push notifications support… Any beta program that i can participate? Im a brazilian partner! Thanks!

    November 23, 2016 at 5:32 pm Reply
    • Hey Sheldon, there will be no more updates to the Windows Mobile client. The product line is so to speak EOL.

      November 23, 2016 at 5:43 pm
  7. Leonel Carvalho

    When trying to paste number to dial, I realized that I no longer have this option.
    In the contact list I can not search the Search field.

    Asus Zenfone 2 (Android 5.0)

    November 24, 2016 at 8:16 pm Reply
  8. Bernard Hayfron

    The following are some issue you can look at
    1. Unable to paste numbers in the dial PAD as before

    2. Still cannot pick up calls unless phone is unlocked. All you here is the ring. We should be able to pick calls even if phone is locked just like the GSM calls

    November 25, 2016 at 8:36 pm Reply
  9. I read that there will be no implementation for Mobile Client Windows 10. I am very sorry for that, because if I want to use 3CX’ll have to go back to Android or iPhone. Too bad that they both do not like me anymore, after using for three years Win 8 Mobile, and now 10 Win Mobile. I will not use the 3CX mobile.

    November 27, 2016 at 12:42 am Reply
    • Windows mobile is dead – better accept it, all major companies have stopped support for it.

      November 27, 2016 at 7:53 am
    • Windows 10 Mobile is not dead, but the market share is only 1%.

      November 30, 2016 at 4:42 pm
  10. Roadwings

    Great and convenient app. Vert useful. Adding shared parking BLFs would be a dream come true.

    November 27, 2016 at 3:36 am Reply
  11. Lukas

    Just updated the new andriod client. Now it looks the same as ios client. Thanks 3cx team for bringing always the best to us.Will andriod client also work like ios client with callkit. Andriod we still need to unlock phone. Hope that will also change like ios client did.

    November 28, 2016 at 1:25 pm Reply
  12. Morten

    Hi, after upgrading to the Beta Version of Android Phone, it seems that push has stopped working.

    Im testing with 2 different Samsung Phones, one with the beta program and one using the standard version (same PBX).

    Push only seems to work on the standard version.

    Push worked just fine on the phone with beta, before i was updating to the beta version.

    Is there anything i need to change for the push project?

    November 30, 2016 at 10:08 am Reply
    • You should need to check nothing. We are checking.. maybe the beta program has an issue.
      Reprovision the phone again – delete account and provision again and see if that helps.

      December 1, 2016 at 4:27 pm
  13. Ricky Cross

    I have downloaded the beta but what is it fixing? what new features is it bringing?

    I still have to unlock the phone to see who is calling to then decide whether to answer it or not. It also only shows the number when locked. If the phone is unlocked it shows the name and number!

    November 30, 2016 at 11:01 am Reply
    • @ricky The beta should tell you what it fixes because we put the changes.
      Yes we STILL have the lock problem – If you do not see “lock screen changes” in the change log it is obvious that we did not fix it yet. And we did not announce lock screen changes. So no need to mention it over and over again.

      December 1, 2016 at 3:48 pm
  14. Sofiane

    In summary v 14.0.77:
    1. Nice new look
    2. Search working in presence and contact
    3. regenerate config from console “good job”is working especially when you change the codec of the client remotly witch is not working before.
    4.As you know it miss displaying name and number as in ios

    December 6, 2016 at 2:43 am Reply
  15. Tony

    The label name iin nbound is no more displayed on Android and iphone it is only showed in client windows and phones Hw
    Does it a miss?

    December 7, 2016 at 7:07 pm Reply
  16. Tony

    Sorry for my last email. A display inbound name is working need after update to send welcome email again. Thank you for your good job!!!!

    December 7, 2016 at 9:02 pm Reply
    • welcome Tony, enjoy and be ready for more!

      December 8, 2016 at 8:08 am
  17. this might be a feature request, but can we enable the ring group ID to show up on the cellphone app? I’d answer my phone differently based on what ring group prepended the CID. it works fine on the desktop phones, but doesn’t seem to appear on cell phone.

    December 8, 2016 at 2:25 am Reply
    • We where forced back in the days to shorten the PUSH messages by the vendors (size limit). The Limit has increased and we will see how much we can add, but there is still not much space for us to use…

      December 8, 2016 at 8:10 am
  18. We updated to Android 14.0.89 and the square extension status box is not longer in the notification area. The status is also no longer on the lock screen. This is a huge feature as sometimes 3cx closes and we have to reopen to get push notifications. We have no quick way of knowing if that is the case without these.

    December 8, 2016 at 4:57 pm Reply
    • please see my comment below but be assured having to restart the client will be history for your users/customers!

      December 8, 2016 at 5:54 pm
  19. The square icon that used to show in the Notification Bar when the app is running, is no longer there, after the last update to the beta version. Can that be brought back?

    December 8, 2016 at 5:51 pm Reply
    • John, the icon has been removed due to UI restrictions in Android upcoming with version 7. Like whats up we will not have a space in the spot anymore…

      December 8, 2016 at 5:53 pm
  20. Is it going to be added back to the lock screen? The other issue I see is sales staff forgetting that they are on “Out of Office” and need to swap it back. That reminder on the screen really helps.

    December 8, 2016 at 6:08 pm Reply
    • Thank you!! It reappeared after the last update!!

      December 12, 2016 at 7:57 pm
  21. John Rayfield

    I agree that we need to be able to open up the app from the lock screen. I noticed that it was there in 14.0.90, but it’s gone again in 14.1.01.

    December 13, 2016 at 4:56 am Reply
  22. Tony

    Hi, we still have a 1s delay on Android even on my yesterday update. I am using galaxy s5. on iphone is working perfectly no delay.

    December 17, 2016 at 5:52 am Reply
  23. So I just missed a very important call because I assumed the app was still running on my phone. At some point it must have crashed and not having a way to tell if it is running is very bad.

    December 20, 2016 at 6:49 pm Reply