3CX Phone System v14 – Try out the New iOS Client

Get your hands on the new iOS client for 3CX Phone System v14The new iOS client for 3CX Phone System v14 has been approved by Apple and is ready for download. The release candidate of 3CX Phone System v14 was released last week and now iOS users can start testing the new version’s RC on their mobile devices too. The new client is completely optimized for use on iPhone 6 and iPhone 6+ devices, proving once again that 3CX is always at the forefront of all communication platforms.

The new iOS client includes:

  • Updated icons for Retina display
  • Improved Search feature
  • Improved “PUSH” notifications
  • More iPad features

Take a look at the change log for the complete list of improvements.

Download Links and Documentation
Download 3CX Phone System v14 RC: http://downloads.3cx.com/downloads/3CXPhoneSystem14.exe
Download 3CXPhone for iOS Client
Read the v14 Admin Manual

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  1. kc

    I installed v14 RC on an Win 8.1 pc. When I use iOS with cellular connection, I could connect to the 3CX without problem. However, when I switch to Wi-Fi (on the same LAN as the 3CX server), the iOS client cannot connect. The lower left corner is “On Hook”. The upper left corner is alternating “Connecting” and “Timeout”. The two strings flashes indefinitely. For two days, I’ve been trying various methods like re-installing the 3CX and double checking the router port forward settings but the problem persists. Apart from this problem, the iOS client is a big, if not huge, improvement from v12.

    Any pointers will be appreciated.


    August 14, 2015 at 7:07 pm
    • Charalambos Eleftheriou

      @KC, thanks for the comment. When you set up your 3CX Phone System did you specify an FQDN? You need to make sure that you have set up split DNS so that your FQDN can resolve internally as well as externally. Check out this guide for further instructions: http://www.3cx.com/docs/creating-fqdn-split-dns/.

      August 14, 2015 at 10:27 pm
    • kc

      Hi Charalambos,

      Thank you very much for responding. Yep. We are using a FQDN that could be resolved both internally and externally.

      Anyway, I’ll read the guide thoroughly to see if I’ve missed anything.

      August 15, 2015 at 8:07 pm
    • Hi KC
      In addition to what Charalambos said, I suggest to re-send (from the Management Console) the welcome-email to your 3CXPhone: an outdated 3CXPhone configuration may generate a behavior as the one you described; such case may happen, let’s say, after a PBX backup/restore operation, or a PBX’s network configuration change.
      Keep us in touch.

      August 15, 2015 at 12:02 am
    • kc

      Hi Vali,

      Thank you for the hinst. I did send the welcome email, multiple times.

      I’ll try rebooting the PC and sending the welcome email again.


      August 15, 2015 at 8:11 pm
    • Hi KC
      Be aware of what IP your iPhone WiFi has; its DNS should be able to resolve your PBX MyPhone server’s name. The “connecting/timeout” sequence you see on the 3CXPhone means the server is not reachable http/https. If you have access to the configuration file (.xml or .3cxconfig) you may try a copy/paste of the MyPhone link(s) into the iPhone’s Safari browser, to see if it can open them.
      However, to don’t extend this blog too much, I suggest you either open a ticket to our tech support or to post the problem on our forum (http://www.3cx.com/forums/), registration is free, there is an iOS thread there and we will follow.

      August 16, 2015 at 6:19 pm
  2. George Bardissi

    We realize the iPhone app for 3CX is in development.

    We would like the app to handle chat messages so they show up on the 
    iPhone home screen as a notification even when you do not have the 
    3CX app open.  You do get notification messages when a call comes in, 
    but not a chat.

    August 20, 2015 at 7:00 pm
    • Charalambos Eleftheriou

      @George, Thanks for the comments. We are working on a solution for chat to work with push. This feature will be available in the near future.

      August 20, 2015 at 7:04 pm
  3. RC

    Is this the version we should install for production or will there be another “final” release?

    September 2, 2015 at 7:47 pm
    • Hi. This is the final release which you should install for production.

      September 3, 2015 at 8:28 am