Home » 3CX Support: Documentation, FAQ, Config Guides

3CX Support: Documentation, FAQ, Config Guides

3CX has extensive technical support resources including manuals, forums, configuration guides and paid support options.  3CX Technical Support is available via our Support Portal for 3CX Partners (free) or with a 3CX Support package (Extra charge). Review our support procedures and pricing here. We also have a community forum in which you can obtain user to user support for our products.

3CX Setup and Installation

Tutorials and tips for installing 3CX software can be found here. This includes information for 3CX Phone System, 3CX MyPhone, 3CXPhone for Windows, Android and iPhone as well as topics related to VoIP security.

IP Phone & Softphone Configuration Guides & Help

Click here for step by step configuration guides for popular IP phones & softphones. We suggest using preferred, or at least supported, phones. These are phones that are extensively tested by the 3CX Team and our support department are therefore able to provide first level support for these phones.

VoIP Gateways & Cards

Click here for step by step configuration guides for VoIP Gateways and cards, to interface telephony equipment to SIP/VoIP entities such as 3CX Phone System.

VoIP Providers

You can find a list of supported and 3rd Party VoIP providers for use with 3CX Phone System, as well as FAQs and guides about how to configure a VoIP Provider, here.

Documentation / Manuals

Fax

3CX Phone System includes a T38 compatible fax server which allows you to receive faxes via a VoIP network. Sending of faxes can be done via third party T38 fax capable software. Tutorials and how-to’s for setting up for faxes with 3CX Phone System can be found here.

Firewall Configuration

In order for 3CX Phone System to communicate successfully with VoIP providers and Remote Extensions, your firewall/router device must be configured for SIP operation. Click here for tutorials and guides related to firewall configuration for 3CX Phone System.

Online Training

3CX Phone System Additional Services / Modules

Integrating 3CX with Other Applications

3CX Phone System can integrate with other applications such as Hotel Property Management Systems and CRM software. Click here for guides and help on how to integrate applications with 3CX Phone System.

Advanced Configuration Guides

Click here for advanced configuration guides of 3CX. These guides discuss SIP and its related protocols, STUN protocol and VoIP, advanced extension configuration and how to troubleshoot issues.

Other Configuration and Technical Guides

Other configuration and technical help guides can be found here. They discuss configuring TFTP servers, implementing QoS on Windows 2008 Server and other items.

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