Home » 3CX Support: Documentation, FAQ, Config Guides

3CX Support: Documentation, FAQ, Config Guides

3CX has extensive technical support resources including manuals, forums, configuration guides and paid support options.  3CX Technical Support is available via our Support Portal for 3CX Partners (free) or with a 3CX Support package (Extra charge). Review our support procedures and pricing here. We also have a community forum in which you can obtain user to user support for our products.

IP Phone & Softphone Configuration Guides & Help

Step by Step configuration guides for popular IP phones & Softphones. If possible, we suggest using preferred or at least supported phones. These are phones that are extensively tested by 3CX and our support department are able to provide first level support on the phones too. IP Phone Help – Documentation, FAQs and How-to’s.

Preferred Phones

  1. 3CXPhone for Windows - 3CX’ free Softphone. Provisioned or Manual
  2. 3CXPhone for Android – for Android Smartphones. Provisioned or Manual
  3. 3CXPhone for iPhone – for Apple iPhone, iTouch and iPad. Provisioned or Manual
  4. Grandstream GXP2110, GXP2120, GXP2100, GXP1450 – Provisioned

Supported Phones

  1. CISCO SPA 501G, 502G, 504G, 508G, 509G, 525G – Provisioned or Manual
  2. Grandstream GXP 2000, GXP 2020 – Provisioned or Manual
  3. Polycom SoundPoint IP 320, 321, 330, 331, 450, 550, 560, 650, 670 – Provisioned or Manual
  4. Yealink T20, T22, T26, T28, T32 and T38 – Provisioned or Manual
  5. DECT - Polycom KIRK wireless server 300

Tested / Known Working Phones

You will find IP – Phone Configuration guides for unsupported phones (e.g. Snom, Aastra) here.

Configuring Phones for use as Remote Extensions

We have made available a configuration guide entitled: Configuring a phone as an external extension with 3CX Phone System.

VoIP Gateways & Cards

Step by Step configuration guides for VoIP Gateways, allowing you to connect 3CX to the PSTN. FAQ’s and How-to’s on configuration of VoIP Gateways can be found here.

Analog lines

  1. Patton Smartnode 4114 – Preferred – Gateway for analog lines (4 ports)
  2. Grandstream GXW 4104/4108 – 4 port / 8 port for analog lines
  3. Sangoma A 200 – Internal card for analog lines (4 ports and up)

E1 / T1 trunks & BRI lines

  1. BeroNet BeroFIX (400/1600/6400) – Preferred – Gateway/card for BRI & E1 ISDN connections (Europe)
  2. Patton Smartnode 4940 / 4950 / 4960 – Preferred – Gateways for E1 & T1 connections
  3. Patton SmartNode 4120, 4552, 4554, 4634, 4638, 4658 - Preferred – Gateways for BRI connections
  4. Sangoma A101/102 – Internal card for T1 connections in the USA

VoIP Providers

  1. A list of Supported VoIP providers can be found here
  2. VoIP Providers – Information, FAQs about configuring a VoIP provider

Documentation / Manuals

  1. Administrator Manual of 3CX Phone System (PDF)
  2. 3CX MyPhone Online User Manual
  3. General – General documentation on configuration
  4. 3CX Version 10 Book by 3CX Partner Kerry Garrison

Fax

  1. Grandstream GXW 4004 – 4 port ATA for connecting fax machines – config guide
  2. Beronet Gateways: Redirecting an MSN number to a FAX machine / ISDN card without an ATA
  3. Fax configuration – FAQ’s and How-to’s

Firewall Configuration

  1. Overview
  2. Router Configuration for 3CX Phone System
  3. Securing 3CX Phone System – with some valid firewall pointers
  4. Checking your Firewall Configuration
  5. Too Much Security – an example
  6. Firewall, NAT & Networking issues – FAQ’s and How-to’s

Online Training

  1. 3CX Training Course – Video training course on 3CX Phone System
  2. 3CX Certification – Get 3CX Certified online (Prepare before as you can not re-take the test)

3CX Phone System Additional Services / Modules

  1. 3CX Hotel Module – Overview
  2. 3CX Multi Tenant – Overview
  3. 3CX VAD – Voice Application Designer
  4. 3CX SIP Proxy Manager – to overcome NAT traversal issues

Integrating 3CX with 3rd-Party Applications

  1. 3CX CRM Integration Module- Overview
  2. Exchange Server Configuration – How to integrate VoiceMail and DRs with Exchange Server 2007 & 2010
  3. 3CX API – Documents relating to the APIs available for 3CX Phone System

Useful Links

  1. ChangeLog – Build History – Contains all 3CX builds and their changes
  2. Downloads – Overview of available downloads at 3CX
  3. Third Party Applications – List of 3rd party applications developed for 3CX
  4. Troubleshooting - How to troubleshoot 3CX Phone System