3CX Phone System Training Course

Welcome! This training consists of a series of video tutorials, which will take you through setup, configuration and maintenance of 3CX Phone System.  The video tutorials have been divided into the sections below. After completing the tutorials, you can take the 3CX certification test.

Installation

• Introduction, Recommended Equipment, and Installation
• Upgrading or ReInstalling 3CX PhoneSystem

Extensions

• Configuring Extensions
• DialCodes Function Summary
• Configuring External Extensions
• Using the 3CX Tunnel feature in the 3CX VoIP Phone
• 3CX Tunnel Protocol – with 3CX VoIP Phone and also with SIP Hardphones!

Phones

• Configuring 3CX VoIP Phone
• Configuring a Polycom 320 Phone
• Phone Provisioning

Trunks

• Configuring PSTN Gateways
• Configuring VoIP Providers
• Configuring a Bridge

Ring Groups, Digital Receptionists, Queues

• Configuring Ring Groups and Queues
• Configuring Auto Attendants or Digital Receptionists

Other Features

• Configuring Outbound Rules
• Configuring 3CX Phone System and Microsoft Exchange 2007 Integration

General Concepts and Troubleshooting

• General SIP & RTP Overview
• Internet Connectivity and Firewall Concepts
• The Server Activity Log
• Troubleshooting and Logging
• 3CX Support and Where To Get Help

3CX Visual Application Designer (VAD) Training

• Introduction – Basic Concepts
• Introduction – Creating and deploying a voice application
• Built-in components – Part I
• Built-in components – Part II
• Creating a sample application – Part I
• Creating a sample application – Part II

3CX Assistant

• Configuring the 3CX Assistant

Get 3CX Certified