Logging into a Call Queue
3CX Phone System has a powerful feature called Call Queues, which allows callers to be queued until any of the agents can take the call. The actual configuration of who is an agent is done from the 3CX management console. If you are an agent for a queue, you need to login to the queues to let the phone system know that you are available to start taking calls. This avoids calls being sent to your extension without you being available.
To login to all Call Queues that you are a member of:
- Click on the ‘Login Queue’ button on the toolbar
- Alternatively select Action > Login to all Queues from the menu.
- To logout, select Action > Logout of all Queues or click on the same icon.
