Setting your status (Presence)
Introduction
The status feature of 3CX Phone System allows you to inform callers of your current status and to have your calls handled accordingly. For example if you are in a meeting, you can set your status to ‘Away’ so that calls will be automatically diverted to another extension or to your voice mail. You can configure what should happen when you set a particular status from the MyPhone ‘Forwarding Rules’ page.
Your current status will be displayed in 3CX Assistant so that users are aware of it. Note that the status setting will persist even if you close 3CX Assistant!
Available statuses
The following statuses (a.k.a. presence) are available in 3CX Phone System:
- Available – you are at your desk
- Away – generally used when you are away from your desk – i.e. in a meeting or having lunch
- Out of Office – used when you are physically out of the office
- Custom #1 – a custom away status that you can configure
- Custom #2 – a custom out of office status that you can configure, for example if you are on holiday.
Setting your status (presence)
You have 3 methods to change your status to for example away or out of the office:
From 3CX Assistant
Select the appropriate status using the drop down in the 3CX Assistant toolbar. Your status will be instantly updated and the settings related to this status will kick-in immediately
Via the MyPhone portal
You can also set your status from the home page on the MyPhone portal.
By phone
If you do not have internet access, you can call in to your voice mail and change your status. To do this
- Dial the voice mail extension (by default this is 999)
- Select 9 to go to the options menu
- Select 1 to change your status
