Experiencing Growing Pains? How Unified Comms Can Benefit Your Multilocation Corporation

Your company has experienced so much success that it has expanded into multiple locations, which means that congratulations—and an upgraded phone system—are in order. Now that your business has scaled, chances are you’ve outgrown your legacy phone system and are in need of a system that provides superior call quality and advanced features. You don’t want to spend a fortune, however, on adding more phone lines or extensions.

Well, you’re not alone. According to Software Advice’s 2013 VoIP Software Small-Business BuyerView, survey respondents noted that they were at their current system’s maximum capacity and needed more phone lines to accommodate company growth.

Enter an IP PBX VoIP Phone System.

Unlike proprietary systems that require expensive hardware upgrades, with an IP PBX VoIP phone system, a standard computer can easily handle a large number of phone lines and extensions. To expand your network, you just have to add more phones. What’s more, with a software-based phone system, such as  the 3CX Phone System for Windows, companies can enjoy enterprise-level unified communications (UC) features—such as  presence technology, instant messaging, voice to email, unified fax and full video capability, among others— that help bridge the communication gap among your offices.

For example, unified messaging and presence technology make it easy for remote employees to communicate. Employees can easily determine the availability of other users and avoid making or transferring calls unnecessarily. What’s more, employees can communicate via text chat, without relying on third-party Internet messaging systems.

Besides increased productivity and efficiency, a software-based PBX with UC features can significantly reduce what businesses spend on hardware like fax machines and extra telephone lines. But don’t just take our word for it; let’s explore how one of our customers used the 3CX Phone System to keep in touch with its global customer base.

3CX Provides Corset Wholesale With Global Call Center

Back in 2011, Corset Wholesale, a manufacturer of high-quality corsets, opened a subsidiary in New York, followed by another in the U.K. With a total of 300 employees, the company needed a phone system that would provide a reliable and cost-effective communications solution. So it turned to the 3CX Phone System to help create a call center with a 24/7 customer helpline.

Since installing the phone system, the company has experienced superior service without any technical difficulties. Additionally, the company has cut costs, increased productivity and improved customer satisfaction.

Neeraj Kumar Thakur, General Manager of Corset Wholesale said:

“Our staff are extremely happy with 3CX Phone System. As a user-friendly solution, it has helped reduce their workload and enabled us to keep in touch with our customers more easily,”

To learn more about how 3CX helped Corset Wholesale improve communications, read the full case study here.

 

 

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