How Unified Are Your Communications?

Just because your organization uses Skype for corporate instant messaging and a different vendor to support messaging for remote workers doesn’t mean your methods are state-of-the-art or even integrated in the most seamless and efficient manner. Unified communications (UC) solutions, on the other hand, provide these same types of communications and collaboration tools, but over a single interface, rather than spread across multiple platforms and products.

An abundance of disparate communications applications could be subtly chipping away at your company’s productivity and bottom line. An integrated UC system that provides a robust set of features in a single interface will enhance communications and collaboration for small-business and enterprise-level communications alike. Let’s take a look at just some of the benefits of a UC system:

Ease-of-Use

UC systems are designed to provide the most proficient operability for end users. Conversely, organizations that use a number of applications for sending messages or Web conferencing, for example, produce too many vendor-specific functions for employees to decipher and remain productive. A proper UC system only requires users to familiarize themselves with one interface, which is manageable from a main screen. Users can make calls, send messages and listen to missed voicemails in one location.

Cost Savings

A UC system is a cost-effective alternative to any business communications system with multiple components. Using more than one product for each mode of contact will start to burn a hole in your company’s wallet. With a UC solution, every method of communication—such as video conferencing and presence—is available in one product.

Eliminates Application Clutter

Does it take you upward of 15 minutes to get settled at your desk in the morning? This may be due to the time required to launch multiple applications implemented as a pseudo UC system. When you deploy a best-in-class UC system, your start-up time is noticeably shortened, as you have just one interface to open to access the same—if not more—communication tools.

Now’s the time to re-evaluate the unification of your business communication tools. Let us help you bring it all together with an upgrade.

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  1. In my opinion based on the experience of implementing UC commercially within our own business, the missing piece of the 3CX jigsaw is Instant Messaging (IM).

    I know that 3CX provides chat and goes further than a lot of similar ‘claimed’ UC enabled products, but its ‘just not there yet’ and when it is, boy this will deliver so much more than all of the other hangers on around the ‘IP PBX’ market.

    I cant wait for when we can ditch using a third party application and rely on 3CX IM to provide this missing element for our productivity.

    We migrated away from 3CX for a short time and implemented MS Lync for all Voice, Video, IM and screen share – this worked really well, but fell down because Lync was doing a much better job around IM than 3CX but we could not cope with the lack of telephony features, which were so much more crucial to our efficiency than we expected. We very quickly came back to 3CX to get the 95% with an IM client (Trillian) filling in the 5% hole.

    Unified presence is the thing we miss right now and although this feels like a small issue, it makes the use of a single client broken.

    We loved in Lync being able to look a single client presence and see what was going off, setting this in two places (3CX and Trillian) just is not the same and you cannot rely on it with confidence, roll on 3CX updates and development :-)

    March 25, 2015 at 11:42 am
    • Hi Graham, Great feedback on the chat and i know we need to improve there. Could you give me some features that you feel are missing?

      April 15, 2015 at 7:58 pm