How to make a blind and attended transfer with Aastra

The Aastra 57i is not currently supported. This article remains to help users who use this desk phone.

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using an Aastra 57i IP Phone. We will assume that an incoming call will be received on the Aastra phone which is registered to Extension —.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination.
By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Blind transfer method

Step 1: An incoming call received from Extension 118.

Press the Answer Button to answer the call.

Step 2: Transfer the call.

Press the transfer button (Xfer) to start the blind transfer procedure. At this point, Extension 118 should start hearing music on hold.

Step 3: Enter the destination.

Enter the extension number followed by the transfer button. In this example the destination we want to transfer to is Extension 106.

Step 4: Transferring the call.

The Aastra phone is now blindly transferring the call from 118 to 106. Once the destination (106) answers the call, the Aastra phone will show the usual idle screen and extension 118 and 106 will be connected together.

Attended transfer method

Step 1: An incoming call is received from Extension 106.

Press the Answer Button to answer the call.

Step 2: Transfer the call.

Press the transfer button (Xfer) to start the attended transfer procedure. At this point the caller is put on hold.

Step 3: Enter the destination.

Enter the extension number followed by the dial button. In this example the destination we want to transfer to is Extension 118.

Step 4: Transfer the call to destination.

We will assume that the end destination (extension 118) has agreed to take the original call.
Press the Transfer (Xfer) button to merge both calls together – The original caller (106) will stop hearing music on hold and will be connected to extension 118.

Congratulations: You now know how to perform an attended (consultative) transfer and a Blind transfer using an Aastra phone.

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