How to Make a Blind and Attended Transfer with Cisco SPA

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Cisco IP Phone SPA525G.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination. By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination wants to take the call.

Blind Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

transfer cisco spa

  • Press the “BlindXfer” soft key.
  • Dial the extension number of the person you would like to transfer the call to and press the “Dial” soft key.

Attended Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

transfer cisco spa

  • Press the “Transfer” soft key to start the attended transfer procedure. This will automatically put the caller on hold. Dial the extension number of the person you would like to transfer the call to. Press “Dial” to call.
  • The transfer recipient answers and accepts to take the call.
  • Press the “Transfer” soft key.
  • The original caller and the transfer recipient are now connected.

 

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  1. Pingback: 3CX VoIP TK Anlage Blog » How to make a blind and attended transfer with Cisco SPA

  2. Jon Vaught

    So is the problem with no Hold Music during a BlindXfer fixed with the Cisco SPA series?

    June 26, 2010 at 8:26 pm