How to Make a Blind and Attended Transfer Using Fanvil C62/C58

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Fanvil C62. This procedure applies to Fanvil C62 and C58. Fanvil phones support CTI Mode.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination. By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Blind Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

transfer fanvil c62 c58

  • Press the “XFER” soft key to start the blind transfer procedure. Dial the extension number of the person you would like to transfer the call to followed by “#“. For example: “103#“.

Attended Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

transfer fanvil c62 c58

  • Press the “XFER” soft key to start the attended transfer procedure. This will automatically put the caller on hold. Dial the extension number of the person you would like to transfer the call to. Press “Dial” to call.
  • The transfer recipient answers and accepts to take the call.
  • Press the “XFER” soft key to transfer the call.
  • The original caller and the transfer recipient are now connected.

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  1. Melissa Dimla

    Thanks for the information. Are we going to be able to automatically provision Fanvil phones in the near future?

    May 13, 2014 at 6:20 am
  2. Orlin Shopov

    Does Provisioning template is available for Fanvil phones and if yes, which models ?
    Where to download, not seen on Fanvil webpage nor in 3CX Phone Templates updates ?

    May 15, 2014 at 11:41 pm