How to Make a Blind and Attended Transfer with Polycom Soundpoint IP 650

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Polycom Soundpoint IP 650. We will assume that an incoming call will be received on the Polycom phone which is registered to Extension 111.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination. By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Blind Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

  • Press the “Trnsfer” soft key.
  • Press the “Blind” soft key and dial the extension number of the person you would like to transfer the call to. Press the “Send” soft key.

Attended Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

  • Press the “Trnsfer” soft key to start the attended transfer procedure. This will automatically put the caller on hold. Dial the extension number of the person you would like to transfer the call.
  • Press “Send” to call.

  • The transfer recipient answers and accepts to take the call.
  • Press the “Trnsfer” soft key to transfer the call.
  • The original caller and the transfer recipient are now connected.

TIP: You can also press the line key at the top left of the above screenshot to inform the caller that you are about to transfer the call to the end destination.

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  3. eric

    and now the same thing for SNOM 300 and 360 !!
    PLS

    June 20, 2010 at 6:18 pm
  4. @ eric, it is coming, dont worry ;-) for all the models i know so far.

    June 21, 2010 at 9:14 pm