How to make a blind and attended transfer with snom 300

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a snom 300.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination.
By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Blind Transfer Method

  • Press “OK” (check mark) to answer an incoming call.

transfer snom 300

  • Press the “Transfer” button to start the blind transfer procedure. Dial the extension number of the person you would like to transfer the call to. Press “OK“.
  • The call has been transferred to the specified extension.

Attended Transfer Method

  • Press “OK” (check mark) to answer an incoming call.

transfer snom 300

  • Put the caller on hold by pressing the “Hold” key.
  • Dial the extension number of the person you would like to transfer the call to. Press “OK“.
  • The transfer recipient answers and accepts to take the call.

transfer snom 300

  • Press the “Transfer” button followed by “OK“.
  • The original caller and the transfer recipient are now connected.

Liked this article?


Get notified of new articles
or share
You might also be interested in: