How to Make a Blind and Attended Transfer Using snom 820/821

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a snom 820/821.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination.
By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

 Blind Transfer Method

  • Press “OK” (check mark) to answer an incoming call.

transfer snom 820 821

  • Press “Transfer” and dial the extension number of the person you would like to transfer the call to. Press “OK“.
  • The call has been transferred to the specified extension.

Attended Transfer Procedure

  • Press “OK” (check mark) to answer an incoming call.

transfer snom 820 821

  • Press the “Hold” button and dial the extension number of the person you would like to transfer the call to. Press “OK“.
  • The transfer recipient answers and accepts to take the call.
  • Press the “Transfer” button followed by “OK“.
  • The original caller and the transfer recipient are now connected.

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