How to Make a Blind and Attended Transfer with snom 360

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a snom 360.  This procedure applies to snom 320, 360, 370.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination.
By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Blind Transfer Method

  • Press “OK” (check mark) to answer an incoming call.

transfer snom 300

  • Press the “Transfer” button to start the blind transfer procedure. Dial the extension number of the person you would like to transfer the call to. Press “OK“.
  • The call has been transferred to the specified extension.

Attended Transfer Method

  • Press “OK” (check mark) to answer an incoming call.

transfer snom 300

  • While on call, press “Line 2” to initiate a new call. This will automatically put the caller on “Line 1” on hold.
  • Dial the extension number of the person you would like to transfer the call. Press “OK“.
  • The transfer recipient answers and accepts to take the call.
  • Press the “Transfer” button followed by “OK“.
  • The call from Line 1 and Line 2 are now merged.

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  3. b@z

    thanks ;)

    July 8, 2010 at 3:59 pm
  4. Patrick van Kampen

    Actually, for the attended transfer there is an option in the SNOMS advanced settings page to auto transfer the call when you hangup … at hangup it looks if line 1 is on hold and if line 2 is active .. if this is true the SNOM phone connects both calls to eachother.

    July 14, 2010 at 9:05 pm
  5. Music On-Hold Feature

    I wish all guides and tips are the same as yours. Detailed and with clear images. It’s easy to follow. Great post!

    July 16, 2010 at 3:02 pm