How to Make a Blind and Attended Transfer with Yealink T21/T22/T26

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink T21/T22/T26.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination. By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Blind Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

  • Press the “Tran” soft key, enter the extension number of the person you would like to transfer the call to. Press the “Tran” soft key.

Attended Transfer Method

  • Press the “Answer” soft key to answer an incoming call.

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  • Press the “Hold” soft key.
  • Press the “New Call” soft key. Enter the extension number of the user you would like to transfer the call to.
  • Press the “Send” soft key.
  • The transfer recipient answers and accepts to take the call.
  • Press the “Tran” soft key.

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  • Select the caller you wish to transfer the call to using the arrows and press “OK“.
  • The original caller and the transfer receipient are now connected.

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  1. Pingback: 3CX VoIP TK Anlage Blog » How to make a blind and attended transfer with Yealink

  2. Elis

    I’m using some Yealink-VP-2009P, with your IP-PBX can I broadcast a video conference in these conditions?

    September 24, 2010 at 7:01 pm
  3. Vladimir

    With Yealink-VP-2009P you can make 3 way video conference, it is phone feature, not 3CX.

    September 25, 2010 at 7:28 pm
  4. Nathan

    Ok, what do I do if I do an attended transfer, the person does not answer, and I want to recall the original caller instead of putting them into the persons voicemail? And do these instructions hold up for a Yealink T20 phone?

    September 27, 2010 at 8:20 pm
  5. Corey

    Does Polycom = Yealink in the first paragraph?

    October 1, 2010 at 12:37 am