How to Make a Blind and Attended Transfer Using snom 760/720

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Snom 760. This procedure applies to Snom 760, 720, 715 and 710.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination.
By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Blind Transfer Method

  • Press “OK” (check mark) to answer an incoming call.

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  • Press the “Transfer” button to start the blind transfer procedure. Dial the extension number of the person you would like to transfer the call to. Press “OK“.
  • The the call has been transferred to the specified extension.

Attended Transfer Method

  • Press “OK” (check mark) to answer an incoming call.

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  • While on call, press “Line 2” to initiate a new call. This will automatically put the caller on “Line 1” on hold.
  • Dial the extension number of the person you would like to transfer the call to. Press “OK“.
  • The transfer recipient answers and accepts to take the call.
  • Press the “Transfer” button followed by “Line 1” (button above Line 2).
  • The call from Line 1 and Line 2 are now merged.

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