Customer Satisfaction Starts With Your Telecom Partner

As a reseller, choosing a telecom partner is one of the most important choices you can make. Your choice of telecom partner is key to unlocking optimal customer satisfaction, so it pays to consider all the options and choose carefully and wisely. To access untapped potential in the telecom sales space, you must partner with a best-in-class provider that offers:

Sales and support training

Web-based sales and support training ensures that sales agents have access to education and help when they need it, no matter where they are located. The best training tools are accessible from anywhere, so they meet the needs of even the most mobile sales force.

Marketing collateral

Your telecom partner should provide you with all the materials you need to explain its system fully and even populate a dedicated page on your website with its latest content. The features and benefits of the program should be easy to access and understand.

A certification program

Ensure your telecom sales agents can sell successfully by backing them up with real knowledge and support. A certification program offers your salespeople the training and skills they need to succeed in satisfying your customers. It also shows your customers that you support them with telecom sales agents that are knowledgeable and trustworthy.

Finally, make sure your provider offers the latest technologies that your customers demand and need to meet their business requirements. Tools and technologies such as unified communications and softphones fit the needs of today’s business, which is increasingly conducted outside office walls and on the go.

A best-in-class telecom partner will provide the quality, support, training and technology you need all in one package. With that kind of support, you will soon see improvements in your customer satisfaction rates.

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  1. Why is the VoIP/IP phones that 3CX support is so limited? This is really ridiculous. Why aren’t they supporting more IP phones especially wireless ones? It is really hard for me as a partner to want to sell 3CX when clients when the template for phones are so limited. 3CX should work with any SIP compliant VoIP phone regardless of make and model.

    July 30, 2015 at 5:15 pm
    • Hi,

      Thank you for your feedback. At 3CX we support these IP Phones – Cisco, Gigaset, Panasonic, Polycom, Cortelco, Yealink, snom, Fanvil, Htek (configuration guides are here 3CX Phone System “plugs and plays” with Yealink, snom, Htek and Fanvil IP Phones, including some of their wireless models. Users can use other IP Phones if they want and they might even work with 3CX but in the case of failure we won’t offer support. We are constantly testing new ranges of IP phones for interoperability so that we can add them to our growing list of plug & play devices. 3CX Phone System can be manually be configured to work with IP phones not currently supported by 3CX.

      July 31, 2015 at 9:41 am