Moscow, Russia-based Gazstroybank is a commercial bank with an important position in the country’s financial markets. It is a dynamically developing bank, but one that has been prudent in risk management. This responsible attitude has helped the bank to win the trust of its customers and partners — Gazstroybank has been classified by the Bank of Russia, the country’s central bank, as among the private banks with the highest levels of reliability.
With 100 people working at the head office, and four branches, Gazstroybank was growing fast. The bank was also seeing its phone bill grow ever larger, while managing communications was becoming ever more demanding.
But the bank’s Mototelecom (modified Asterisk) phone system couldn’t keep up. It was often down with failures and technical problems.
Telecommunications Manager Michail Zhomov shopped around for a more stable phone system, one that he could use to bridge the bank’s branches in Moscow and St. Petersburg.
He chose 3CX, for its trusted reliability, advanced call management and ease of administration.
“3CX is very easy to manage, as it runs on Windows, and provides advanced call management tools,” Zhomov commented.
Capitalizing on Rapid Installation
3CX installed rapidly, with almost no downtime, as it went to work quickly on the bank’s existing hardware and software. IT staff could get started right away, with the help of Moscow-based 3CX Partner Vimcom.
3CX immediately provisioned the bank’s 100 Cisco IP Phones, and configured its 30 lines. Deployment was a matter of minutes, and 3CX was quickly up and running at all the bank’s branches.
3CX connected up the bank’s headquarters with all of its branches, so that they are all running on the same system. This made interoffice communications free, and all of the bank’s workers could be reached on individual office numbers anywhere. Least-cost routing cut charges for calls to the PSTN to a minimum, so Gastroybank immediately began saving money on its telco costs.
3CX provided reliable and stable communications — there was no longer any time lost with system errors or failures.
Managed by its intuitive web-based console, 3CX made administration simple. Most of the tasks required were automated; managers handled all the rest with a few clicks.
Call management was also vastly simplified thanks to 3CX’s powerful Switchboard; incoming calls could be easily routed to the best available employee, and call transfers were made with drag-and-drop.
Gaztroybank achieved all of its objectives with 3CX, Zhomov said, and he looks forward to scaling up 3CX — with no extra charges — as the bank grows.