Phillip Securities Group (“Phillip”) is one of the members of PhillipCapital, provides a full range of quality and innovative financial services to individuals, corporates and institutional investors. PhillipCapital founded in 1975 in Singapore, operates in 16 financial hubs, with offices around the world.
With 700 employees and growing, Phillip was seeing rising telephone maintenance costs and expecting operation defficiency over the PSTN on its communications for local and overseas offices. Besides, the phone system, Phillip is required to also install a recording system, which is a compliance requirement for financial services groups.
Terence Tung, Network Manager of Phillip decided to replace the company’s traditional telephone system and recording system, with a view to gearing up to IP telephony which provides an all in one solution, and the ability to bridge its eight Hong Kong offices.
Tung chose to invest in 3CX, for its cutting-edge technology:
“3CX provides good value, cutting our costs, solving the call recording issue, and simplifying our IT administration,” he said.
“Installation is rapid, with little down time, thanks to Hong Kong-based 3CX Partner OPScommunicationLTD. 3CX takes control of the company’s 12 T1 lines. 3CX is easy to install, because it is based on open standards, and operated directly on Phillip’s own hardware and software”.
As a result, Phillip is able to centralize its call recordings from all branches, so that compliant archiving procedures can be put to use to preserve them.
“So satisfied is Phillip with 3CX, that the company is considering using it to run its worldwide phone system,” Tung concluded.