3CX Warrants Improved Communications at Law Firm Sojuzpatent

Sojuzpatent case studyMoscow-based Sojuzpatent is the oldest Intellectual Property law firm on the territory of the former USSR. It is a leader in providing services covering all areas of intellectual property protection, including inventions, utility models, industrial designs, trademarks, appellations of origin of goods, selection achievements, domain names, software, databases, and integrated-circuit layouts.

Sojuzpatent boasts 100 employees, and is growing fast. It needed top-level performance from its phone system, with calls routed via the lowest-cost channels to cut costs, and with SIP trunking – which connects the phone system to the Internet – easily configured and managed.

But the company’s legacy Avaya Definity PBX wasn’t up to the job, according to IT Department head Dmitriy Vadimovich Grigoriev.

3CX Argument Upheld

Grigoriev decided to step up to 3CX’s next-generation software-based Unified Communications Solution.

This solution allowed us to expand the capabilities of existing system, increase fault tolerance, and to provide the implementation of new phone system services that meet today’s business requirements,” Grigoriev said.

The Moscow-based 3CX Partner Ice Partners installed 3CX in a few hours. Because the system is open-standards based, it integrates easily with most companies’ hardware and software.

Compatibility with Windows is another advantage,” Grigoriev said. “There is no need to keep the server running on Linux.”

Sojuzpatent’s two SIP trunks were configured in minutes, along with its Beronet Gateway, and its 10 Yealink, D-link and Panasonic IP Phones were provisioned in seconds. Its 10 phone lines were quickly up, running and under control thanks to 3CX’s easy-to-use web-based management console. Sojuzpatent’s IT staff required no special training, as 3CX management is intuitive and user-friendly.

The Verdict is In

“We have been able to achieve cost-effective scaling with 3CX,” Grigoriev added. Additional IP Phones and lines may be added with no additional licensing fees.

As 3CX is software-based, fault tolerance is a snap — the system can be restored from backup in a very short time, thanks to the inbuilt backup function.

Phone costs have been cut down to size with lowest-cost call routing, and calling traffic is managed easily from the powerful 3CX Switchboard.

Staff enjoys total mobility, as each employee has a single, portable extension on which they can be reached at home, on a train, anywhere, with the help of 3CX’s smartphone clients. And employees can enjoy messaging, chat, or audio and video conferencing also at no cost, with the Unified Communications features included in 3CX.

3CX has provided the communications support to help develop our business,” Grigoriev added.