Inelco Hunter Ltd. (IHL) is a specialist value-added UK electronics distributor, offering a broad range of electronic components, displays, printers, fans, electrostatic discharge protection and other solutions from world class manufacturers.
IHL wanted to upgrade from its legacy communications system. The company was using analogue phones with an old Avaya IP PBX. Calls were getting lost. And there was no means to take advantage of Internet communications.
Sister Companies, but different comms
IHL also wanted to unify its communications with its sister company, Electronic Frontier Ltd. (both companies are part of the UK-based Arcum Group). Electronic Frontier is a 16-year old distributor of communications and security technology, which specialises in cutting-edge Internet-based solutions. Using IP convergence, EFL brings telephone, messaging and surveillance services all onto a single, high-bandwidth Internet platform. It brings VoIP, networking, Cloud and security solutions to resellers all over the country.
There was a clear need to bridge the two PBXs at the sister companies, so that there would be seamless call transfers, vision of online presence, instant chat, etc.
Naturally, Electronic Frontier uses 3CX Phone System, for which it is the distributor in the UK. But IHL could not make use of the advanced features that 3CX offers — for example, it could not see if Electronic Frontier workers were present. To achieve this, IHL chose to have Electronic Frontier install 3CX Phone System to replace its Avaya PBX.
“Installation was easy and intuitive. And we got all of the functionalities we needed,” Electronic Frontier telecommunications manager Nick Gallafent commented.
It was easy for Electronic Frontier to replace the legacy Avaya system at IHL with 3CX.
The 3CX Bridging feature connected communications at both companies quickly and easily, taking advantage of the 3CX presence function. Electronic Frontiers uses a Patton gateway to connect telephone calls with IP, and these are fully interoperable with 3CX. Using plug & play functionality, IP Phones work automatically.
Sisters doing it for themselves
The two bridged systems provided all the functions that IHL was looking for.
Calls can be made via the Net from either office, or from home or abroad — always at the lowest possible cost. Each worker can call or be reached on a single extension that is the same at any location — all that is required is access to Wi-Fi.
3CX brings Unified Communications together for each user, making it easy for workers at both companies to interact for free. It’s even possible, with WebRTC, for a worker to host and manage video conference calls, online meetings and screen sharing among multiple offices at no additional cost.
Workers on the road could take advantage of the 3CX clients for Android and iOS, which make them reachable anywhere.
The two companies now have a true ‘sister act,’ with seamless unified communications.