- Joined
- Oct 3, 2015
- Messages
- 24
- Reaction score
- 5
I'm exploring the free version of 3CX, and can't quite figure out the shared parking.
If I park an active call by doing a blind transfer to *01 I can then pick it up on another phone or device by dialing *11. That works like it should. However, when I do this, the automatic callback after 30 seconds to the extension that parked the call does not occur.
If I set up a speed dial on a phone to call "SP1", and park an active call by doing a blind transfer to that speeddial, then the automatic callback does occur. However, I cannot pick up this call at another phone or device by dialing *11.
I thought that SP1 and *11 would be treated the same by the 3CX system. Are they intended to be completely separate, or am I doing something wrong?
Bob
If I park an active call by doing a blind transfer to *01 I can then pick it up on another phone or device by dialing *11. That works like it should. However, when I do this, the automatic callback after 30 seconds to the extension that parked the call does not occur.
If I set up a speed dial on a phone to call "SP1", and park an active call by doing a blind transfer to that speeddial, then the automatic callback does occur. However, I cannot pick up this call at another phone or device by dialing *11.
I thought that SP1 and *11 would be treated the same by the 3CX system. Are they intended to be completely separate, or am I doing something wrong?
Bob