Gear up your PBX
Cut costs, Boost profits
Take control of your PBX
Virtualize with Hyper-V & VMWare
Slash your Phone Bill
Use SIP trunks, WebRTC & Softphones
Unified Communications
Presence, Chat, Voicemail, Fax 2 Email
Office Without Limits
Make calls anywhere using Android, iPhone, Mac & Windows
Web Conferencing
Clientless via WebRTC with 3CX WebMeeting

Integrate 3CX Pro with Freshdesk

Boost your customer satisfaction and increase your agents’ productivity by integrating 3CX Pro/Enterprise Edition with Freshdesk by using the 3CXPlugins. Take advantage of 3CX’s powerful UC features combined with popular CRM applications. CRM Integration with Freshdesk comes as standard with the 3CX v15 Pro/Enterprise editions.
Integrate your CRM with your PBX by using 3CX Pro

Benefits of Using 3CX with Freshdesk

Consolidate your communications into one platform and enjoy the features of your favourite CRM application.

  • Click to Call – Launch calls with a single click from the Freshdesk interface; no need to enter your customers’ numbers into your phone
  • Call Pop-ups – Contacts are opened in Freshdesk and new records are created if the caller is not found, saving time and boosting productivity
  • Call Journals – When a call ends, an new ticket is assigned to the account so agents can take notes and access call history easily

Easy CRM Integration with 3CX Plugins

The 3CX Plugins are available from within the Management Console under the Updates tab. Users of CRM applications that are not integrated with 3CX can develop their own plugin in less than a day! Read more about how to do this here.

  • Out of the Box Integration – All of this is possible with the 3CX plugin for Freshdesk; your business starts reaping the rewards from the get-go
  • Quick & Easy Configuration – With just a few clicks in the Management Console and client, integration is configured and ready to go
  • Simple Setup of Outbound Calls – Allow users to launch outbound calls to contacts straight from the Freshdesk web interface