Gear up your PBX
Cut costs, Boost profits
Take control of your PBX
Virtualize with Hyper-V & VMWare
Slash your Phone Bill
Use SIP trunks, WebRTC & Softphones
Unified Communications
Presence, Chat, Voicemail, Fax 2 Email
Office Without Limits
Make calls anywhere using Android, iPhone, Mac & Windows
Web Conferencing
Clientless via WebRTC with 3CX WebMeeting

Integrate 3CX Pro with Microsoft Outlook

Boost your customer satisfaction and increase your agents’ productivity by integrating 3CX with Microsoft Outlook by using the 3CXPlugins. Take advantage of 3CX’s powerful UC features combined with popular CRM applications. CRM Integration with Outlook is integrated with the 3CX v15 Pro/Enterprise editions and available via the 3CX Plugins for other editions.
Integrate your CRM with your PBX by using 3CX Pro

Benefits of Using 3CX with Microsoft Outlook

Consolidate your communications into one platform and enjoy the features of your favourite CRM application.

  • Click to Call – Add menus and toolbars to Outlook contacts for click to call functionality; no need to enter customers’ numbers into your phone
  • Call Pop-ups – Contacts are automatically opened in Outlook upon receiving a call and new contacts are created if the caller is not found
  • Call Journals – A journal entry is created for the contact at the end of the call so that agents can keep track of a customer’s needs

CRM Integration is a Breeze with 3CX Plugins

The 3CX Plugins are available from within the Management Console under the Updates tab. Users of CRM applications that are not integrated with 3CX can develop their own plugin in less than a day! Read more about how to do this here.

  • Out of the Box Integration – All of this is possible with the 3CX plugin for Microsoft Outlook; your business sees results from the get-go
  • Quick & Easy Configuration – With just a few clicks in the Management Console and client, integration is configured and ready to go
  • Simple Setup of Outbound Calls – Just use the context menus and toolbar buttons added by 3CX to launch calls via click-to-call