Activate your Virtual 3CX Phone System license
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Activate your Virtual 3CX Phone System license

Activate your Virtual 3CX Phone System License

There are two ways to access the activation page in order to activate a license, you can either click on the Activate License link in the Quick Start page or directly from the backups > Activate License node, from within your 3CX Management Console.

Enter your license key, Company, Contact Name, E-mail, Telephone, Country and the name of your Reseller (The company who you bought 3CX) and click on Activate to activate your license.  

  • This information will be sent to our license key server and your license key and installation will be activated.
  • Please note that in order to be entitled to your first year of free upgrade insurance your details must be inserted correctly. These details are reviewed at the 3CX HQ and if they are not correct the upgrade insurance will not be activated.

If you are using 3CX Phone System Virtual PBX Server and you license your instances then you reinstall on a new machine, or a change in the local network topology or hardware occurs (for example the local MAC address changes), you will need to re-activate your licenses.

Note: Packets between the 3CX Phone System server and erp.3cx.com should not be filtered or inspected. If you run DPI (Deep Packet Inspection), license key activations will be rejected.

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  1. Andrew

    How do I activate a new license (standard edition) if I am currently using the free PBX edition license?

    September 19, 2016 at 1:59 pm Reply
    • Charalambos Eleftheriou

      @Andrew, which version are you using? As this guide points to v14. If v14 follow this guide to activate your key.

      September 19, 2016 at 3:20 pm
  2. Hi there, we are using version 14 –

    When we activate the Fail Over option, do we need two sets of licenses? One for the primary server and one for the Fail Over server? Or just for the primary?

    Thanks for your help.

    October 11, 2016 at 4:46 am Reply
    • @Nigel Yes on v14 you need two. But on v15 you need 1 Enterprise edition. I strongly suggest you go to V15. We also improved detection and TTLS on Enterprise edition FQDN’s are set to a very low amount (5 seconds). This means that when a server goes down, DNS Propagation occurs after 5 seconds and your enterprise fqdn would be already pointing to the secondary standby server IP address. If you need failover, go for v15.

      October 11, 2016 at 9:15 am
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