3CX Hotel Module Hotel Software & PMS Integration
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3CX Hotel Module PMS Integration

Hotel Software / PMS Integration

Introduction

Although all hotel related functions can be performed via the 3CX Hotel Management Console, if a Property Management System is present, it can perform actions automatically at Check-In or Check-Out. The 3CX Phone System supports a wide range of hotel software systems.

Integration Options

The 3CX Hotel Module can integrate with PMS systems in the following ways:

  1. Via the 3CX PMS protocol. This protocol is very similar to the Mitel protocol and should be selected for Mitel PMS.
  2. Via the Fidelio protocol.

Configuring 3CX PMS Protocol Integration

When using the 3CX PMS protocol, the 3CX Hotel Module acts as a server. In other words, the PMS software sends messages to the 3CX Hotel Module. Use this for Mitel compatible hotel software such as Innquest Roommaster and Brilliant / HotelConcepts. Access the 3CX Hotel Management Console and go to “File” > “Configuration”. In the PMS Configuration section you must specify:

  1. The IP address of the PMS System.
  2. The port must match that configured in the PMS system.
  3. The selected PMS integration type should be 3CX PMS.

Configuring Fidelio Protocol Integration

The Fidelio Protocol integration can be used for Micros Fidelio and Protel hotel software. In this case, no billing interface needs to be configured.

Note: FIAS (Fidelio Interface Application Specification) is supported by the following PMS systems from MICROS-Fidelio: Fidelio Suite 6, Fidelio Suite 7, Fidelio Suite 8 & OPERA. It is NOT supported by Fidelio Xpress.

The 3CX Fidelio protocol integration acts as a client. This means that in this case, messages will be sent from the 3CX Hotel Module to the Fidelio Management System. Access the 3CX Hotel Management Console and go to “File” > “Configuration”. In the PMS Configuration section you must specify:

  1. The IP address of the PMS System.
  2. The port must match that configured in the PMS system.
  3. The selected PMS integration type should be 3CX PMS.

The 3CX Hotel Service will restart and load the necessary parameters to communicate with the Fidelio PMS.

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