07. Managing Your Phones & 3CX Clients - 3CX
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07. Managing Your Phones & 3CX Clients

Managing Your Phones

On this topic

Managing Your Phones

Introduction

Adding Phones

Plug and Play (LAN & SBC)

Via RPS server (Remote extensions)

By MAC - for legacy phones

Updating the Firmware on Your Phones

Accessing the Phone UI

Changing Phone Settings

See Also

Introduction

3CX provides an easy way to monitor and manage your phones and 3CX clients throughout your network. The Phones node in the 3CX Management Console allows you to:

  • View all the phones in the network, including IP and MAC.
  • View all 3CX Clients connected in softphone mode.
  • Check the firmware version that the phone is running.
  • Remotely reboot one or all of the phones.
  • Re-provision the phones.
  • Launch the admin interface of the phone.
  • Monitor security of extension password and PIN. Weak extension passwords and PINs are the most common cause of security breaches.

Adding Phones

You can add phones to 3CX in the following ways:

  • Plug and Play - Plug in the phone in the local LAN
  • RPS  server - for remote extensions
  • By MAC - for legacy phones

Plug and Play (LAN & SBC)

If you are connecting a supported phone that is on the same LAN as 3CX, then you will see the phone appear on the phones page, with its entry in BOLD. This means 3CX has detected a new phone on the network that you need to process.

Select the phone and decide to:

  1. Assign the phone to an existing extension. Click Assign Ext. You will be prompted for the extension number.
  2. Create a new extension for the phone. Click the Add Ext button. You will be taken to the create extension page and prompted for Extension name and number. Click OK to create the extension.
  3. Reject the phone. If the phone does not look familiar to you, or it has not been authorized for use with 3CX, then you can Reject to delete the provisioning request.

Via RPS server (Remote extensions)

If you are adding phones that are installed remotely, i.e. on a remote network, then you must:

  1. Click Add Phone, from the “Phones node.
  2. Select for which extension this phone will be.
  3. Select the phone model.
  4. Enter the MAC address of the device and click OK.”
  5. You will be taken to the provisioning page - here you must select Direct SIP (STUN - remote) as the provisioning method.
  6. You can optionally configure other settings for the phone.
  7. When done, click OK to add the phone to the extension.
  8. Boot up the phone and once prompted enter extension number as user and voicemail pin as password. This must be performed within the next 14 days.

By MAC - for legacy phones

You can add new legacy phones that do not support plug and play as follows:

  1. Click Add Phone from the Phones node.
  2. Select for which extension this phone will be.
  3. Now select the phone model.
  4. Enter the MAC address of the device and click OK.”
  5. You will be taken to the provisioning page of that extension.
  6. You can optionally configure other settings for the phone.
  7. When done, click Save to add the phone to the extension.
  8. Configure the DHCP server to serve the configuration URL, see how here.
  9. Or configure it from the phone web interface, see how here for Aastra, Polycom, Cisco.

Updating the Firmware on Your Phones

NOTE: This feature requires a valid maintenance agreement in order to have access to the latest tested firmwares.

It is possible to update the firmware of your Fanvil, Htek, snom, and Yealink IP phones network-wide from the 3CX Management Console. Each of the firmwares deployed in this manner has been interop tested by 3CX. It is recommended that you upgrade firmware using this method and not by downloading the firmware directly from the vendor’s websites. To upgrade your IP phones to the latest 3CX tested firmware:

  1. Download the latest firmwares through the Updates feature.
  2. From the Phones node, select the IP phones which you wish to upgrade the firmware on and click the “Firmware button. The outdated phones will be marked in red.
  3. Confirm the firmware of the phone from the upgrade list and click “Upgrade.
  4. ALL phones of that model will be upgraded to this firmware, not just the one selected.
  5. The firmware will be uploaded and the phone rebooted.

Accessing the Phone UI

3CX allows you to easily access the password protected web interface of your configured phones. 3CX will provision them with a username and unique password and manage the credentials for you. To access the Phone UI:

  1. Select the phone and click on Phone UI.
  • For most phones, you will be taken straight to the phone UI page.
  • For some older phones you might be asked to enter the password for the phone. In this case, click the Password button, for the password to be shown, and copy paste the password configured for the phone in the phone authentication page.

Changing Phone Settings

Changes made to the phone configuration from the General tab of the “Extensions node or within the Phone Provisioning section of the “Settings node, will take effect within 24 hours. You can re-provision the phones to force them to pick up the new configuration immediately. If you need to re-provision the phones, for example after you have made configuration changes:

  1. Select the phones that you wish to re-provision.
  2. Click Reprovision.”
  3. If the phone needs a reboot, it will do so automatically. There is no need to reboot again afterwards.

See Also

You might also be interested in:

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