Configuring the variables in your email templates - 3CX
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Variables in EMail Templates

Variables in Email Templates

Below are all variables listed which can be used during the e-mail template customization for each template. The email template section can be found within the 3CX Management Console Settings ⇒ Email ⇒ Email Templates.

Variables in Email Templates

Anti Hacking IP blacklisted

Call to blocked country

Conference Audio

Conference Video

Conference Email

DNS Failure

Emergency call

Ext. Agent Welcome

Extension Login / Logout

Extension Welcome

Fax

IP blacklisted

License limit reached

New missed call

Queue: call is lost

Queue: callback is made

Queue: Failed callback

Queue: SLA is reached

Recordings folder quota reached

Registration status

Reports template

Restore Complete

STUN Resolution fails

Trunk Error

Trunk failover

Trunk status

VoiceMail

Voicemail folder quota reached

Anti Hacking IP blacklisted

%%IPADDRESS%% IP address that has been blacklisted

%%TIME%% How long in sec will the IP address be blacklisted

Call to blocked country

%%CALLFROM%% Call from

%%CALLTO%% Call to

%%CALLPREFIX%% Call prefix

Conference Audio

%%CONFERENCENAME%% Conference name

%%EXTERNALNUMBER%% Conference external number

%%CONFERENCEID%% Conference ID PIN

%%INTERNALNUMBER%% Conference internal number

%%CONFERENCEDESC%% Conference Description

Conference Video

%%ORGANIZERNAME%% Organizer’s name

%%MEETINGTITLE%% Meeting Subject

%%PARTICIPANTNAME%% Participant’s name

%%NOTES%% Notes regarding the meeting

%%JOINURL%% Conference URL link to join

%%IF_ORGANIZER_START%%

%%OPENLINK%%

%%IF_ORGANIZER_END%%

Conference Email

%%CONFERENCENAME%% Conference name

%%EXTERNALNUMBER%% Conference external number

%%CONFERENCEID%% Conference ID PIN

%%CONFERENCEDESC%% Conference Description

%%INTERNALNUMBER%% Conference internal number

%%STARTTIME%% Conference start time

DNS Failure

%%PRODUCTION%% Production

%%DESTINATION%% Destination

Emergency call

%%EMERGENCYNUMBER%% Call to emergency number

%%CALLFROM%% Call from

Ext. Agent Welcome

%%MOBILENUMBER%% Mobile number of external agent

Extension Login / Logout

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%EXTNUMBER%% extension number

%%USERIP%% IP Address of logged in user

%%LICENSECONTACT%% Product is registered to contact

%%LICENSEEMAIL%% Product is registered licensed to e-mail

Extension Welcome

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%EXTNUMBER%% extension number

%%EXTPIN%% Extension PIN

%%VMNUMBER%% VoiceMail box number

%%WEBRTCLINK%% Web RTC link

%%IFWEBRTCENABLED_START%% Start marker of the block of text which should be included only if WebRTC is enabled for this extension

%%IFWEBRTCENABLED_END%% End marker of the block of text which should be included only if WebRTC is enabled for this extension

Fax

%%STARTTIME%% datetime of start receiving FAX

%%STOPTIME%% datetime of finish receiving FAX

%%IMGFILE%% fax image (.tif) filename

%%PDFFILE%% converted to pdf file name (full path)

%%PAGES%% number of pages in fax

%%FAX_ID%% FAX number

%%CALLER_ID%% Caller number

%%CALLEE_ID%% Callee number

IP blacklisted

%%IPADDRESS%% IP address that has been blacklisted

%%TIME%% How long in sec will be blacklisted

%%EXPIREDATE%% Expires at this date

%%REASONBLACKLISTED%% Reason IP address has been blacklisted

License limit reached

%%ACTIVECALLS%% Active Calls

New missed call

%%PARTYNAME%% Name of caller

%%PARTYCALLERID%% Caller ID of caller

%%START_TIME%% Start time of call

%%EXTNUMBER%% Extension number which has missed call

%%EXTFIRSTNAME%% First name which has missed call

%%EXTLASTNAME%% Last name which has missed call

%%END_TIME%% End time of call

%%RING_TIME%% Ringing time

Queue: call is lost

%%QUEUENUMBER%% The Queue Number

%%QUEUENAME%% Caller ID

%%CALLER%% Caller ID

Queue: callback is made

%%TOCALLER%% Callback to this number

%%QUEUENUMBER%% Queue Number

%%QUEUENAME%% Caller

%%CALLER%% Queue Name

Queue: Failed callback

%%TOCALLER%% Callback to this number

%%QUEUENUMBER%% Queue Number

%%QUEUENAME%% Queue Name

%%CALLER%% Caller

Queue: SLA is reached

%%CALLER%% Caller ID

%%QUEUENUMBER%% The Queue Number

%%QUEUENAME%% The Queue Name

%%TOTALNUMBERCALLERS%% Total number callers

%%CALLSINSERVICE%% Calls in service

%%CALLSWAITING%% Calls that are waiting

%%WAITINGTIME%% Duration of waiting

%%INTERNALCALLID%% Internal Calls

Recordings folder quota reached

%%QUOTA_PERCENT%% Size in percents which should be reached to trigger this e-mail sending

%%QUOTASIZE%% Quota size (in bytes/Kb/Mb/Gb)

%%CURRENTSIZE%% Current folder size (in bytes/Kb/Mb/Gb)

%%CURRENTSIZE_PERCENT%% Current folder size (in percents)

%%FOLDER%% Recording path

Registration status

%%EXTENSIONNUMBER%% Extension Number

%%STATUS%% New status of extension

%%SIPREGISTRATION%% SIP registration

Reports template

%%REPORT_NAME%% Report name like Call Logs, Extension Statistics etc

%%REPORT_URL%% Report link

%%REPORT_LIMIT_REACHED_START%% report limit text start marker

%%REPORT_LIMIT_REACHED_END%% report limit text end marker

%%FREQUENCY%% Daily, Weekly

Restore Complete

%%RESTORE_STATUS%% successfully, unsuccessfully

%%MANAGEMENTCONSOLE_LINK%% link to management console

%%IF_ERROR_SHOW%% if errors begin marker

%%IF_ERROR_END%% if errors end marker

%%SHORT_ERROR_DESCRIPTION%% short description of the problem(s) if any

%%DATETIME_START%% DateTime when restore was started

%%DATETIME_FINISH%% DateTime when restore was finished

%%BACKUP_FILE%% Backup file which was restored

STUN Resolution fails

%%STUNSERVER%% Stun server

%%PORT%% Port number

%%REASON%% Reason

Trunk Error

%%CALLTO%% Call to

%%CALLFROM%% Call from

%%REPLY%% Reply error

Trunk failover

%%DEVICE%% Device

%%CALL%% Call number

Trunk status

%%TRUNKNUMBER%% Trunk number

%%STATUS%% Trunk status

VoiceMail

%%CALLER%% Caller ID

%%CALLERNAME%% Caller Name

%%EXTNUMBER%% voice mailbox of this extension has received voicemail

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%DATE%% received at. "short" system default appearance (date only).

%%TIME%% received at. "short" system default appearance (time only).

%%DURATION%% duration of the message in form hh:mm:ss

%%FILENAME%% a name of the audio file in voice mail box folder

%%DATETIME:[...]%% received at. Allows to format "received at" using custom format string specified by [...] Detailed description of format string can be found in .NET documentation.

Voicemail folder quota reached

%%QUOTA_PERCENT%% Size in percents which should be reached to trigger this e-mail sending

%%QUOTASIZE%% Quota size (in bytes/Kb/Mb/Gb)

%%CURRENTSIZE%% Current folder size (in bytes/Kb/Mb/Gb)

%%CURRENTSIZE_PERCENT%% Current folder size (in percents)

%%FOLDER%% Voicemail path

 

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