[sergio.rampi]

Buongiorno sono passato dalla versione 9 alla 10. Tutto ok gli SNOM 320 funzionano senza problemi. L'unica questione riguarda le chiamate effetuate per il tramite di OUTLOOK dove:

Il problema risiede nel fare le telefonata da outlook dove non vengono interpretati in modo corretta i numeri memorizzati in outlook. Mi spiego:

Numero memorizzato : +39 0314490678 il plug in di 3cx passa al telefono ( e al server) 390314490678 che non è un numero valido
Numero memorizzato : 0314490678 il plug in di 3cx passa al telefono ( e al server) 0314490678 che viene regolarmente composto e agganciato

Ho messo la solita stringa (http://www.3cx.com/blog/docs/call-setup-snom/) sui telefoni in modo da chimare più velocemente.

Dove ho sbagliato ? Grazie.


Vi alllego il log del server delle due telefonate:

3:10:11.776 Currently active calls [none]
23:09:55.964 [CM503008]: Call(31): Call is terminated
23:09:53.964 [CM503008]: Call(30): Call is terminated
23:09:50.605 Session 21445 of leg C:31.1 is confirmed
23:09:50.480 [CM503007]: Call(31): Device joined: sip:10000@192.168.0.221:5060
23:09:50.464 [CM503007]: Call(31): Device joined: sip:53@192.168.0.103:2048;line=bvb9osxp
23:09:50.464 [MS210003] C:31.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.0.220:7116(7117)
23:09:50.464 [MS210001] C:31.2:Answer received. RTP connection[unsecure]: 192.168.0.221:5064(5065)
23:09:50.464 Remote SDP is set for legC:31.2
23:09:50.464 [CM503002]: Call(31): Alerting sip:10000@192.168.0.221:5060
23:09:50.167 [CM503025]: Call(31): Calling Unknown:390314491034@(Ln.10000@ADEMA)@[Dev:sip:10000@192.168.0.221:5060]
23:09:50.167 [MS210002] C:31.2:Offer provided. Connection(transcoding mode): 192.168.0.220:7118(7119)
23:09:50.121 [CM503004]: Call(31): Route 1: Unknown:390314491034@(Ln.10000@ADEMA)@[Dev:sip:10000@192.168.0.221:5060,Dev:sip:10001@192.168.0.221:5062]
23:09:50.121 [CM503010]: Making route(s) to <sip:390314491034@192.168.0.220;user=phone>
23:09:50.121 [MS210000] C:31.1:Offer received. RTP connection: 192.168.0.103:55410(55411)
23:09:50.121 Remote SDP is set for legC:31.1
23:09:50.121 [CM505001]: Ext.53: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/8.4.32] PBX contact: [sip:53@192.168.0.220:5060]
23:09:50.105 [CM503001]: Call(31): Incoming call from Ext.53 to <sip:390314491034@192.168.0.220;user=phone>
23:09:50.105 [CM500002]: Info on incoming INVITE:
INVITE sip:390314491034@192.168.0.220;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.103:2048;branch=z9hG4bK-dit6ta0zue7g;rport=2048
Max-Forwards: 70
Contact: <sip:53@192.168.0.103:2048;line=bvb9osxp>;reg-id=1
To: <sip:390314491034@192.168.0.220;user=phone>
From: "Rampi Sergio"<sip:53@192.168.0.220>;tag=f74iecphf9
Call-ID: 3c3ab7a26b6a-vepqi22hwo56
CSeq: 2 INVITE
Session-Expires: 3600;refresher=uas
Min-SE: 90
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Proxy-Authorization: Digest username="53",realm="3CXPhoneSystem",nonce="414d535c04bcfc9d46:af536617de87073de57f24f1effacdfb",uri="sip:390314491034@192.168.0.220;user=phone",response="2d721ee2376d40a312c3a900afd03a4c",algorithm=MD5
Supported: timer, 100rel, replaces, from-change
User-Agent: snom320/8.4.32
Allow-Events: talk, hold, refer, call-info
Content-Length: 0
X-Serialnumber: 0004132CFB13
P-Key-Flags: keys="3"


GIUSTA.


23:10:22.151 [CM503008]: Call(32): Call is terminated
23:10:15.104 Session 21453 of leg C:32.1 is confirmed
23:10:14.979 [CM503007]: Call(32): Device joined: sip:10000@192.168.0.221:5060
23:10:14.979 [CM503007]: Call(32): Device joined: sip:53@192.168.0.103:2048;line=bvb9osxp
23:10:14.964 [MS210003] C:32.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.0.220:7120(7121)
23:10:14.964 [MS210001] C:32.2:Answer received. RTP connection[unsecure]: 192.168.0.221:5066(5067)
23:10:14.964 Remote SDP is set for legC:32.2
23:10:14.964 [CM503002]: Call(32): Alerting sip:10000@192.168.0.221:5060
23:10:14.683 [CM503025]: Call(32): Calling Unknown:0314491034@(Ln.10000@ADEMA)@[Dev:sip:10000@192.168.0.221:5060]
23:10:14.683 [MS210002] C:32.2:Offer provided. Connection(transcoding mode): 192.168.0.220:7122(7123)
23:10:14.636 [CM503004]: Call(32): Route 1: Unknown:0314491034@(Ln.10000@ADEMA)@[Dev:sip:10000@192.168.0.221:5060,Dev:sip:10001@192.168.0.221:5062]
23:10:14.636 [CM503010]: Making route(s) to <sip:0314491034@192.168.0.220;user=phone>
23:10:14.636 [MS210000] C:32.1:Offer received. RTP connection: 192.168.0.103:56796(56797)
23:10:14.636 Remote SDP is set for legC:32.1
23:10:14.636 [CM505001]: Ext.53: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/8.4.32] PBX contact: [sip:53@192.168.0.220:5060]
23:10:14.620 [CM503001]: Call(32): Incoming call from Ext.53 to <sip:0314491034@192.168.0.220;user=phone>
23:10:14.620 [CM500002]: Info on incoming INVITE:
INVITE sip:0314491034@192.168.0.220;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.103:2048;branch=z9hG4bK-6tniht95wjwe;rport=2048
Max-Forwards: 70
Contact: <sip:53@192.168.0.103:2048;line=bvb9osxp>;reg-id=1
To: <sip:0314491034@192.168.0.220;user=phone>
From: "Rampi Sergio"<sip:53@192.168.0.220>;tag=72z6vq5mk0
Call-ID: 3c3ab7bb1df0-xtuq07lkqfzx
CSeq: 2 INVITE
Session-Expires: 3600;refresher=uas
Min-SE: 90
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Proxy-Authorization: Digest username="53",realm="3CXPhoneSystem",nonce="414d535c04bcfcb699:1a25446dab07fb072eb81ff2e3a0590c",uri="sip:0314491034@192.168.0.220;user=phone",response="154dc5f94d3b88de423759225b75ac68",algorithm=MD5
Supported: timer, 100rel, replaces, from-change
User-Agent: snom320/8.4.32
Allow-Events: talk, hold, refer, call-info
Content-Length: 0
X-Serialnumber: 0004132CFB13
P-Key-Flags: keys="3"

[ip19]

Dalla 10 il 3cx assistant non è più supportato.. bisogna utilizzare il myphone (http://ipcentralino:portawebserver/myphone) + desktop component, per maggiori info http://www.3cx.it/blog/myphone/
il problema che segnali sembra comunque legato alla sezione Impostazioni -> avanzate -> Elaborazione numeri E164
Ciao

[sergio.rampi]

Perdona l'inesatezza. IN effetti ho installato già myphone su tutti i client. Ho provato a seguire le tue indicazioni ma ti riferisci ad Outlook oppure a My phone ?

Grazie.

[ip19]

l'"Elaborazione numeri E164" è all'interno della console del centralino e influisce anche e soprattutto sulla gestione del prefisso internazionale per le chiamate con outlook, oltre ad assegnare la giusta categoria alle chiamate internazionali, nazionali ed urbane in caso di suoneria diversificata

Ciao
Ale

[sergio.rampi]

Le impostazione sulla console sono per Italy e 39 da rimuovere. Ma non è cambiato nulla. Sempre lo stresso problema !!!

Altri suggerimenti ? Grazie.