[scottmcgurk]

Hi all, wondering if you could help me with the following issue;

Have downloaded the 3CX Phone System (Free) and applied the demo licence key so that we can test all features internally before making a decision, but have come across the following issue.

When installing the 3CX Assistant (Selected Assistant, Outlook CRM Integration, 3CX Phone) I recieve the following error message at the end of the installer:

"3CX Assistant CRM Integration

Cannot remove the security policy:
ERROR: Invalid label or name"

The addin does not show in the Outlook 2007 addins section, at all.

The workstation in question is on a Server 2003 Domain, running Windows 7 with Outlook 2007 installed.

Any help with this would be greatly appreciated, trying to make a business case to upgrade our 3 sites to 3CX!

I have the roles of Domain Admin, Enterprise Admin and Workstation Admin on the domain.

Thanks in advance

Scott

[LeonidasG]

I've checked this out to see whether this is the case but could not reproduce it.

Could you tell me which version of the Assistant you are using?

[nickybrg]

here the crm is complaining about policies.

Keep in mind that if the computer configuration policies of the GPU have a restriction, you can be a DOMAIN ADMIN - it will still fail because these are loaded BEFORE you log in.

So in this case any Admin account even with full priv will have problems.

Try a test.
Create a group policy, leave it without restrictions and assign it to a workstation. And tell us what happens.

Because then you will know that something is blocking in the GPU / Computer configuration.

Note: Computer configuration policies loaded BEFORE LOGIN.
User configuration loaded during login.

[nickybrg]

The error message described happens when installutil.exe is executing the rollback action. So you had another error previously to this, which caused the installation of the add-in to fail. Can you check for the original error in the log file “3CX Assistant CRM Integration.InstallLog”, usually under “C:\Program Files\3CX Assistant\CRM”.

This is a security problem by which you might not have granted trust to the add-in assembly.

Send me the log file attached and we will have a look at it. Thanks