[himanshus]

Aside from the technical issues that 3CX is going to working with us on next week, I wanted to pass on an official wish list for future versions that would make my life much much easier.


1.) Call Monitoring / Reporting:

a. One of the big things that I would like to see is active call monitoring and statistics. A call monitoring and statistics feature built into the web interface that had the ability to actively track such metrics as:

i. Long distance usage to date (reset on a custom schedule matching our telecom billing cycle) would give us the ability to actively monitor our long distance usage and make adjustments as necessary.

ii. More granular call reporting broken down into more accurate sets (incoming, outgoing, fax, auto-attendant, etc). As with anything, Business Intelligence is extremely vital. Even with the limited amount of specific information we can gain from the Log Reporter we have already been able to steer business decisions based on the BI from that source. If such a feature were integrated directly into the web console it could be tied to:

iii. An Alerts system. One of the big things that I would like to see is an email alerts system in the 3CX console. An active monitoring feature that could send an alert when a condition is met, whether it be a gateway is nearing it’s active call volume limit, the company is nearing it’s long distance usage limits, a user exceeds a certain number of minutes / long distance, an error of X importance is logged, a gateway, trunk, or voip provider becomes unregistered or unavailable, etc.

2.) Mobile Web Management

a. I’ve already found myself in situations where having a mobile web management console would have been a life saver. And while, yes, I can still get into the console from my windows mobile phone, it’s not optimized for an under-powered cell phone processor.


And other than those recommendations, I have to say that the 3CX phone system w one of the best business decisions my company has ever made. It’s truly unbelievable how much of a positive impact it has had on our company, and we haven’t even begun to use it to its true, full potential.

[LeonidasG]

1.) Call Monitoring / Reporting:

Is coming in Version 9

Mobile Web Management

No plans for this yet. But it's a good idea.

[nsuk]

I have an excel spreadsheet full of feature requests ranked by priority and with associated links to feat request forum posts.

I tried to post it on here but I got an error as the forum software will not let me post more than 2 URLs in a forum post.

Should I just send this to support or my account manager to get this through to the dev team for consideration?

Thanks

Paul

[LeonidasG]

Try posting it again, it should allow you now.

[pjr]

High Priority

-Ability to allow caller to record name greeting with find me/follow me - Call Screening

find-me-follow-me-allow-caller-to-record-name-identifier-12659.html

-Stop using 999 as the default voicemail number for 3CX softphone

remove-dialling-999-as-default-11665-15.html#p67389

-Better Polycom Speed Dial Provisioning

polycom-speed-dial-provisioning-11955.html

-Ability to stop automatic provisioning of speed dials to Polycoms

polycom-speed-dial-provisioning-11955.html

-Block paging and intercom from certain extns

block-calls-to-paging-groups-intercom-from-certain-extns-12023.html

-Able to stop extensions being added to directory – ie for door buzzers/cameras/fax machines/dummy extensions

polycom-00000000-directory-xml-11742.html

-Call Pickup Groups

pickup-group-9959.html#p61968

-Granular Security/Delegate Admin

granular-security-11634.html
user-and-admin-levels-7745.html

-Bulk Import of outbound/inbound rules

bulk-import-of-call-forwarding-rules-outbound-rules-12545.html
bulk-configuration-of-did-numbers-12871.html

-Limit options in MyPhone Interface

limiting-the-myphone-interface-12210.html

-Change default behaviour for new extension unanswered call

change-default-new-extension-unanswered-call-behaviour-12773.html

-Allow G722 calls across bridged servers if endpoints support it

g-722-codec-9134-15.html

-Fix the issue where Polycom phones that have G722 enabled as their preferred codec do not hear hold music on internal calls, when placed on hold (3CX should be able to renegotiate to fix this – other IP PBX’s I have used don’t support G722 but do not have this issue) - Support ID - Support Ref: - 3CXPARTNER #VRU-352526

-Allow the changing of the MANAGEMENT group name in 3CX Assistant

ext-group-management-12301.html

-Ability to disable chat system wide

ability-to-disable-chat-system-wide-12524.html

Medium Priority

-Ability to perform attended transfer with 3CX Assistant

-Video Support

-Ability for Polycoms to not show missed calls if picked up elsewhere (possibly a Polycom rather than 3CX issue)

ring-groups-snom-phones-show-missed-calls-8916.html#p61550

-Routing based on dialled number – lookup against list of numbers to make routing decision

call-routing-based-on-dialled-number-list-of-numbers-12031.html

-Alert-Info Support to allow different ring tones to be played betwen internal and external calls

ability-to-modify-alert-info-11718.html

-Hot Desking

hotdesking-feature-11814.html

-Implement PIN number security for Conferences

conference-server-pin-11572.html

Low Priority

-Ability to monitor presence across bridged servers

-Ability to Monitor more than one 3CX Server

monitor-more-than-one-3cx-server-10946.html?sid=fefee252ff2b793a13bfd08610afe3a4#p62343

-Ability to choose callers in ring group to hear ringing tone instead of hold music

ability-to-choose-ringing-tone-instead-of-hold-music-with-q-12586.html

-System Email Alerts

email-alerts-11654.html

-Ability to allow callers to hear ringing tone instead of hold music when routed to a queue

ability-to-choose-ringing-tone-instead-of-hold-music-with-q-12586.html

-Implement the ability to turn prepend/append ring group name on/off on a per ring group basis

seperately-turn-on-off-ddi-and-ring-group-name-display-12638.html

[laynis]

Hi,

We're deeply looking forward for the call monitoring feature..
When is v9 planned ???

THanks
Michael

[LeonidasG]

We have no ETA for V9 at the moment, so it might take a while.

[pjr]

Has the original date of Q1 2010 slipped?

[KerryG]

I have never known 3CX to post release dates. v8 is barely out the door, I wouldn't expect a v9 for another 4 months based on 3CX trying to do 2 major releases a year.