(401) Unauthorized

[SWSDEV]

An error occurred trying to get the Debug Information files from the server:
The remote server returned an error: (401) Unauthorized

Why am I suddenly getting this error when I try to access a debug file? What would cause this?

[VAD_Support]

Have you deployed the project in debug mode to the server?
Can you open the .vadproj file using a text editor (like notepad) and check if the build number of the debug version (DebugBuildNumber) is the same than the one that has been deployed? For example, if you have in the .vadproj file <DebugBuildNumber>12</DebugBuildNumber> you should have in the server the following folder: C:\Documents and Settings\All Users\Application Data\3CX\Data\Http\Interface\ivr\PROJECTNAME_12

[SWSDEV]

build # is 18, but I don't have any folders in that directory that looks like a project, however I have successfully deployed from the VAD before.

Does the VAD have that path you gave me hard coded? BEcause on my system the equivalent directory where my 3cx data is has "All User.WINDOWS" instead of "All USers".

[SWSDEV]

This is my proj file

<?xml version="1.0" encoding="utf-8"?>
<Graphical_Application_Designer_Project>
<Version>1.0</Version>
<Files>
<File path="Main.flow" type="callflow" pbx_callflow_name="Main" activation_extension="855" activation_extension_debug="856" />
<File path="MenuOptions.comp" type="component" />
</Files>
<Variables>
<ArrayOfVariable xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" />
</Variables>
<PbxServer>192.168.1.101</PbxServer>
<PbxConfigurationPort>5485</PbxConfigurationPort>
<PbxDeploymentUri>http://192.168.1.101/IVR/VAD_Deploy.aspx</PbxDeploymentUri>
<PbxDownloadDebugFilesUri>http://192.168.1.101/IVR/VAD_DownloadDebugInfoFile.aspx</PbxDownloadDebugFilesUri>
<PbxGetDebugFileNamesUri>http://192.168.1.101/IVR/VAD_GetDebugInfoFileNames.aspx</PbxGetDebugFileNamesUri>
<NextCallflowActivationExtension>854</NextCallflowActivationExtension>
<DebugBuildSuccessful>True</DebugBuildSuccessful>
<ReleaseBuildSuccessful>True</ReleaseBuildSuccessful>
<DebugBuildNumber>19</DebugBuildNumber>
<ReleaseBuildNumber>18</ReleaseBuildNumber>
<ChangedSinceLastDebugBuild>False</ChangedSinceLastDebugBuild>
<LastDeployedConfiguration>Debug Build</LastDeployedConfiguration>
</Graphical_Application_Designer_Project>




What else would help you ?

[VAD_Support]

No, the directory is not hardcoded, it is the one pointed by the environment variable %ALLUSERSPROFILE%, usually C:\Documents and Settings\All Users but it could be different.

You shoud have under %ALLUSERSPROFILE%\Application Data\3CX\Data\Http\Interface\ivr\ a directory named "YOURPROJECTNAME_19", because 19 is the latest debug build. Do you have this directory?

[SWSDEV]

Interesting... I don't have anything with projectname_[build] at all, however I do have two debug projects deployed to my 3cx. I did a global file search for the name of my project on my c drive and nothing came up. weird.

[VAD_Support]

Are you able to make a call to the deployed VAD callflow?

[SWSDEV]

I am not developing on the server itself. I am developing in the VAD on a vista ultimate 64 bit machine and deploying to a windows server 2003 R2 machine on the network. If that helps.

[VAD_Support]

If you're using Windows 2003 in the server, you need to change the properties "PbxDeploymentUri", "PbxDownloadDebugFilesUri" and "PbxGetDebugFileNamesUri" before deploy, changing "/IVR" with ":5484", for example:
PbxDeploymentUri: http://192.168.1.101:5484/VAD_Deploy.aspx

Please, change these properties and deploy the project again. Let me know if this works.

[SWSDEV]

That helped. I realized that changing the settings in tools->Options doesn't change the settings in the appication itself.

Perhaps a checkbox or question such as "Do you want to apply the new settings to your current project?" when you save it.

However I'm unable to see any debug files when I'm not actually any of the debug files when I'm not actually developing on the 3cx server
.

[VAD_Support]

Let's recap. Could you finally deploy the project to 3CX? Did you deploy the debug configuration? Did you make calls to the callflow? Do you have this problem only when working remotely or locally too?

[SWSDEV]

- Yes I could finally deploy
- I deployed the DEBUG configuration
- I made calls, but I got the audio error message immediately
- I have the problem of not being able to get debugging files only remotely right now.

[VAD_Support]

When you hear an error message from the IVR, the log file 3CXIvrServer.log located at %ALLUSERSPROFILE%\Application Data\3CX\Data\Logs contains information about the error. Can you paste here the information in that file?

[SWSDEV]

I have resolved this specific error completely now. It just went away, and I'm not sure what I did.

[SWSDEV]

It seems that this error has resurfaced after install 3cx v8 and the new VAD.

When I deploy from a vista machine to a win 2003 server the VAD thinks it has succesfully deployed. 3CX shows a new extension under IVRs as well. However in the \ivr folder where the IVRs are deployed there is actually nothing that was really copied over to the server.