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[djbono]

486 Busy when in fact it's idle - Fresh install

by djbono » Thu Jun 19, 2008 1:30 am

Hi ,

I've reinstalled many times, tweaked almost every paramters, but to no avail

Here's the scenario:
Fresh install
create 3 extensions, 100,101 & 102.
100 = Cisco/Linksys Spa941
101 = HP iPaq 514
102 = x-ten

Every extension registers just fine, and the web page displays all of them as idle.

When I try to call 100 from 101 (or any combination) I get a busy tone.
The first invite from 101 is challenged, then re-invite with proper auth. The server then invites 100, but gets a 485 Busy
It's always like this and I'm tearing my hair off trying to make it work; I can't see why it's not working; it's so simple!
I'm staying only in my own network; no firewall/sbc between my devices and my server

I've attached the sip trace (graphical output with Wireshark & wireshark capture)

Thanks for your help
pmb

Attachments

3cxs_busy_trace.txt

Graphical text SIP trace

(2.39 KiB) Downloaded 89 times

[5qg4]

Re: 486 Busy when in fact it's idle - Fresh install

by 5qg4 » Thu Jun 19, 2008 6:07 pm

Hi pmb,

Please check your "Cisco/Linksys Spa941" phone's DND enable or not. If its DND turned on, all incoming calls will return with busy tone.

[djbono]

Re: 486 Busy when in fact it's idle - Fresh install

by djbono » Thu Jun 19, 2008 10:39 pm

thanks for your replies guys

- DND is at off on my Linksys device
- There are absolutely no firewalls involved
- X_lite installed on the very same machine as the 3cx server gives a busy tone when called to too

as per the no answer/busy settings
- No Answer : continue ringing
- Busy : was set to send busy tone
however I changed it to VM: here's the output of the log
17:37:37.640 Extension::printEndpointInfo [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] Transport: [sip:127.0.0.1:5060]
17:37:37.640 CallCtrl::onAnsweredCall [CM503002]: Call(1): Alerting sip:999@127.0.0.1:40600;rinstance=6d53c20ea7486a07
17:37:37.078 CallCtrl::onRerouteReq [CM503005]: Call(1): Forwarding: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=6d53c20ea7486a07]
17:37:37.062 CallLeg::onFailure [CM503003]: Call(1): Call to sip:100@192.168.1.10 has failed; Cause: 486 Busy Here; from IP:192.168.1.28:5061
so it goes to VM...

Seriously guys I don't understand; it's so a basic setup...

[archie]

Re: 486 Busy when in fact it's idle - Fresh install

by archie » Fri Jun 20, 2008 7:25 am

It is something with Linksys. Busy comes from it. I also thought it is because of DND. Probably, there's some (un)conditional forwarding/divertion is set on the phone, black list or something. I don't know. But definitely Linksys rejects a call. Please check also codecs. Although when there's no common codec during negotiation it should give another kind of response, but who knows...

[djbono]

Re: 486 Busy when in fact it's idle - Fresh install

by djbono » Fri Jun 20, 2008 2:43 pm

Thanks Archie,

but calling from the Linksys phone to an X-ten softphone running on the server itself, or to an iPaq 514 gives the same results
Calling from the iPaq to the Xten too, and the reverse is also true.

I will attach ethereal capture later on today, but I'm pretty sure

pmb