[mikeradio]

Hello

3cx V10 SP5
Cisco Spa525G Phones 7.4.9.c

I have the phones set to auto answer a page, what we do is park the call, then page the phone to let the person know a call is on hold for them. Having the phone set to auto answer page allows the page to be hands free two-way audio. If the user is on a call and a page comes in the phone automaticly place the call on hold and answers the page. The phone should give priority to the call not the page.

Thank you

Mike

[efounco]

There are a couple ways of resolving/working around this issue with the SPA50x phones.

1. Uncheck the "I want to be able to receive more than 1 call at a time - use Phone Status" option for the extension inside of 3CX.

2. In the phone's "admin/advanced/ext1" WEB interface, set "Auto Ans Page On Active Call:" to "no"

3. Add "<Auto_Ans_Page_On_Active_Call_1_ group="Ext_1/Call_Feature_Settings">No</Auto_Ans_Page_On_Active_Call_1_>" to the Cisco 50x provisioning template and reprovision the phones.

4. If you're OK with the phone's built-in multicast feature (one-way audio only), simply dial 800# (the extension setup by default) and announce the caller. This will send a multicast page to all of the phones without interrupting current calls. This feature only works with SPA50x phones; you can configure the extension inside the phone's WEB interface.

[mikeradio]

Thank you efounco for your reply

I did option 3 adding the setting to my provisioning template and it work perfectly

Thanks for the help

[matrix1]

Tfounco's option 3 is great, any idea how to accomplish the same with Yealink's?

[rbc94]

Tfounco's option 3 is great, any idea how to accomplish the same with Yealink's?

We have the yealink t28's and i ran into this problem too. there is an option in the phone settings for "intercom barge". turn this to off and it fixes the problem.