[igor.snezhko]

I had faced several times with problem that ADD-COM headset not working with 3CXPhone.

The problem is Microphone unavailability at 3CXPhone.

I use Performance Plus II ADD800 headset with ADDQD-05 USB Cord.

The problem exist both on Windows XP and 7 and at 3CXPhone only. Skype works perfect.

This is strange incapability with 3CXPhone, so we cannot offer it to our clients.

Please. check the issue http://www.addcom.com

[grekkievua]

Good day.
I confirm the problem of compatibility between the 3CX and headsets ADDCOM Performance Plus II Mon NC is connected via the USB adapter Cord - QD to USB.
After a long work ceases to work the microphone on the headset.
Please help to understand this problem, it has a negative effect on work with clients.
I apologize for my English.
Thank You.

[nickybrg]

Can you guys check event viewer to see whether there is some event raised?

Do you need any drivers for this device? Does windows recognize this immediately?

I cannot really understand these problems - because 3CX Phone does nothing special with audio hardware. It just asks windows "Give me all audio devices you have" and windows gives it to the phone. Then user selects his / her preference. 3CX Phone simply routes audio through that device.

Do they have some configuration software by any chance?

[igor.snezhko]

No, Nicky. This is a magic!

Windows recognizing device as USB audio device. But after some time a microphone get stuck!

This happens ONLY with 3CXPhone and ONLY with ADD-COMM USB adapter. We not use any other driver and software

[grekkievua]

Do they have some configuration software by any chance?

how can we make the log file, that would understand the problem?

[nickybrg]

This happens ONLY with 3CXPhone and ONLY with ADD-COMM USB adapter. We not use any other driver and software

Then these 2 are not compatible.

contact add-com at this stage - see if they can reproduce. Maybe they can give us an insight of what is wrong.

[grekkievua]

I am engaged in, to invite ADD-COM to the forum. Yet the answer to them is not received.

[nickybrg]

Send them a support request. it is better - they should have a support department correct?

and make reference to this forum post.

[grekkievua]

OK.
we already wrote in АДДКОМ about our problem and was invited to the post of this forum.

[grekkievua]

description of the problem. Headset ADD-COM 880 is connected to the computer through a cord QD USB. Connection "plug and play" and is recognized as the "audio device". Everything is simple. But testing shows, if you hold the phone connection more than 1.5 hours, the headset is lost microphone and the client will not hear the operator. Solves the problem of rebooting the 3CX and reconnect the headset. At this moment, when the microphone does not work, I tried to switch to another softphone and there the microphone works!. As already said Igor, such problems with other softphone no. The result, after a long work on the 3CX stops working microphone. And this occurs somewhere in the program softphone 3CX.

[nickybrg]

So you are saying that during a conversation of 1.5 hours connected to a 3CX Phone, the microphone is lost?

[grekkievua]

yes!

[nickybrg]

OK this is what I wanted to hear - we will check this and let you know.

Do you have another headset and leave the phone connected for 1.5 hours? See if it happens with that as well?

[grekkievua]

I did this on the headset Plantronics USB addapter DA-45, but stopped working microphone only once.

[ADDCOM]

Hi

My name is Soorali and I am a part of the Addcom Engineering Team.

Our USB device is a standard 'plug and play' device which does not need any additional drivers to be installed. It registers with the PC as a standard USB audio device.

We have had no such problems with any other Softphones in the market.

With regards to this particular problem, the Headset seems to register correctly when connected. It also works for 'n' hours without any issues on Skype installed on the same PC. This leads me to believe that the Headset is doing its job. Is it possible that the 3Cx phone momentarily loses its default audio settings? The customer seems to have had the same problem once with the Plantronics headset too.

I am more than happy to help in any way possible to have this issue resolved.

Please let me know if you require any additional information from me or need me to do any additional tests.

Regards,
Soorali