Cannot get anything to work

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Re: Cannot get anything to work

Postby Vali_3CX » Sat Feb 27, 2010 2:12 am

Montclairguy wrote:If i put in a phone entry of "so-and-so", and dial it, the softphone shows "dialing soandso". The gateway monitor shows "online - calling soandso". The PBX log shows Call to sip:soandso@127.0.0.1...

OK, this was the key hint, "phone entry", until now I was not able to reproduce the same issue as you, because I dialed by typing or by redialing from last dials list. Now I tested and indeed, when dialing from a phonebook entry a number, this one is stripped - and this is a bug and will be fixed in the next release, thanks for spotting it.
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Re: Cannot get anything to work

Postby Montclairguy » Sat Feb 27, 2010 7:56 am

OK, this was the key hint, "phone entry", until now I was not able to reproduce the same issue as you, because I dialed by typing or by redialing from last dials list.


Thanks for the reply, but the issue also occurs if redialing from the incoming calls list. Please have a look at that code as well.

Four more issues and I can stop bugging you ;)

1) If the media service is running, everything breaks. When I stop the media service, the system appears to work correctly (mostly.) Starting the media service results in me hearing the windows error sound, with no pop up. Once the first call is made or received with this service running, I hear the same windows error sound one more time, and from that point forward, nothing works right until I stop that service.

2) None of the system extensions are registered, other than FAX. I am using a demo key for the 3CX PBX, which is supposed to unlock everything. This is a huge deterrent in convincing me to purchase the product. If I cannot test voicemail, call routing via the digital assistant, ring groups, API calls, etc., then I cannot buy this product.

3) Call quality is not good over the skype gateway. Calls start off fairly clear, but deteriorate quickly with lots of warbling and digital artifacts. I'm specifically referring to calls be handled by the skype gateway, not extension to extension calls.

4) Had an employee install the 3cx softphone offsite at his location. He called a couple of the extensions in the office and nobody was ever able to hear him. He verified his Windows 7 settings, and that the OS was receiving input from his microphone. We went over all the softphone configurations and preferences ensuring the appropriate input was specified, and turned up, and ports opened, etc. We never did get a softphone to softphone connecting working between him and anyone else, where we could hear him. Perhaps having the media service not running caused this?

Any assistance is appreciated. Thank you!
Last edited by Montclairguy on Sun Feb 28, 2010 12:38 am, edited 1 time in total.
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Re: Cannot get anything to work

Postby Vali_3CX » Sat Feb 27, 2010 8:54 am

Montclairguy wrote:Thanks for the reply, but the issue also occurs if redialing from the incoming calls list. Please have a look at that code as well.
Four more issues and I can stop bugging you ;)

1) If the media service is running, everything breaks. When I stop the media service, the system appears to work correctly (mostly.) Starting the media service results in me hearing the windows error sound, with no pop up. Once the first call is made or received with this service running, I hear the same windows error sound one more time, and from that point forward, nothing works right until I stop that service.

2) None of the system extensions are registered, other than FAX. I am using a demo key for the 3CX PBX, which is supposed to unlock everything. This is a huge deterrent in convincing me to purchase the product. If I cannot test voicemail, call routing via the digital assistant, ring groups, API calls, etc., then I cannot buy this product.

3) Call quality is not good over the skype gateway. Calls start off fairly clear, but deteriorate quickly with locks of warbling and digital artifacts. I'm specifically referring to calls be handled by the skype gateway, not extension to extension calls.

4) Had an employee install the 3cx softphone offsite at his location. He called a couple of the extensions in the office and nobody was ever able to hear him. He verified his Windows 7 settings, and that the OS was receiving input from his microphone. We went over all the softphone configurations and preferences ensuring the appropriate input was specified, and turned up, and ports opened, etc. We never did get a softphone to softphone connecting working between him and anyone else, where we could hear him. Perhaps having the media service not running caused this?

Don't worry, if somebody found a bug in our phone or our Skype gateway, I should be "bugged" 8)

Now, about incoming list - yes, you're right. I've checked after in the phone code, it has the same issue, in fact redialing from any history type is affected by this issue, they are (wrong) treated like "pasted" numbers, where stripping is performed.

1 and 2 - I cannot help you, I told you already to post PBX-related issues in the General forum, where are more people adviced in PBX handling.

3 - We had several, quite few, similar reports since gateway was launched, but until now proved to be a machine-related problem, basically nothing to fix in the gateway, kind of issue you cannot put a finger on its reason :|

4 - As far as I know, to exclude media server from ecuation, in the PBX management console, for those extension go to the "Other" tab in their configuration page and uncheck "PBX delivers audio" option, then click Apply and OK. Usually, this option is checked in order to avoid codec issues between the two call partners - media server transcoding audio data to the proper format. So, if Media Server is down and this option is checked, I expect to don't have audio on any phone.
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Re: Cannot get anything to work

Postby Montclairguy » Mon Mar 01, 2010 3:23 pm

1 & 2 & 4 - They want me to uninstall 3CX (again), install SP3, and reinstall. I can't do that just to eval this software. SP3 crashed every box we have upon its initial release and install. We had to revert everything back to SP2.

3 - We had several, quite few, similar reports since gateway was launched, but until now proved to be a machine-related problem, basically nothing to fix in the gateway, kind of issue you cannot put a finger on its reason :|


I seriously doubt it is related to a lack of processing power. One of our reps has some kind of dual CPU, quad core setup or something like that. There's nothing out there that can kill it (as of this writing.) He has the same warbling, distortion issue about 10 seconds into the calls.

Update: I suppose that last paragraph may be somewhat irrelevant as the machine hosting the PBX and skype gateway is handling all the processing. What are the system requirements to get clear calls through the skype gateway? Skype itself has no call quality issues on this box.

I would really like to move forward with this application, but don't have too much more time to devote to 3CX's products.
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Re: Cannot get anything to work

Postby Montclairguy » Thu Mar 04, 2010 1:26 am

In case you're following this thread relating to the MediaServer service, and unregistered extensions, the problem was due to an old, outdated codec on the system. The resolution is discussed here:

http://www.3cx.com/forums/mediaserver-breaks-everything-sys-extensions-not-reg-d-13952.html#p71884

Now, if I could get the Skype Gateway to function without degrading call quality 5 seconds into the calls, I'd be all set with this.
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Re: Cannot get anything to work

Postby Vali_3CX » Tue Mar 16, 2010 2:12 pm

Montclairguy wrote:if I could get the Skype Gateway to function without degrading call quality 5 seconds into the calls

Hi
Please check your PM.
regards
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