[aharley]

My digital receptionist is no longer responding to the caller's selections. This causes a huge problem since the caller can't dial any extensions or make any selections. I have tried updating the phone system to the latest service pack, deleting the digital receptionist multiple times and uninstalling and reinstalling 3CX. None of these have resolved my issue. Any help would be greatly appreciated.

[leejor]

It may have something to do with how you receive outside calls ,something must have changed for it to stop working all of a sudden. Do you use a PSTN Gateway, VoIP provider, ISDN Gateway???

If you call in to an extension (from outside), answer and have the caller press some digits, do you hear them? Are they just short bursts or do the last as long as the key is held down?

[aharley]

Thanks for your response. I use Broadvoice as my VOIP provider. The key presses are short bursts no matter how long the key is pressed.

[leejor]

I'm wondering if the Codec used, has, for some reason, changed. It is very odd that it would just stop working, for no reason.
A couple other things you can try, that have been suggested in the past....
IN the 3CX options for your provider
Provider Capabilities check"Support Re-Invite"
Other Options uncheck "PBX Delivers Audio"

[danhriscanu]

Hi,

How do you make calls from your VoIP provider to your PBX? Can You register a 3CX Phone to your VoIP provider and try to make some calls to your IVR selecting one by one every method to send DTMF (RFC 2833, Inband and SIPINFO). Have you made any whireshark capture to see if the DTMF is reaching your PBX?