[pacpac]

Hi, I am running the latest version of 3CX. How can I set up the Office Hours when calls are coming in via Direct SIP (calls are not routed via VoIP provider) to an Extension? I would like to have so calls are sent to a my recorded voicemail message between, let's say, 7pm and 7am. Inside office hours I need to have the calls sent to an IVR if no answer and if busy/unreachable.

[RichardCrabb1]

I would set up an extension just for the purpose of taking the direct SIP calls. Then use forwarding rules to send the calls depending on office hours. Does that help?

[pacpac]

Yes, that helps, but how can I transfer to an IVR outside Office Hours set for that Extension, it looks like I can only transfer to generic voicemail prompt.

[jpillow]

go to extension status--->double click on extension--->Forwarding Rules--->out of office--->you will see options on how calls should be redirected outside of office hours. You can do that for each extension.