[GJHmf]

Hi all,

Like many, we're new users of the 3CX software (v9); and have Linksys/Cisco SPA942 IP desk phones across the board.

We can successfully change a user's DND status on the 3CX Assistant software, but this doesn't update the corresponding IP phone extensions. Equally setting the IP phone extension to DND does not update its corresponding 3CX Assistant entry.

Does anyone have any answer to why this is the case? I can't see anything obvious in the SPA942's web interface.

Many thanks,


GJHmf

[Vali_3CX]

Hi
It's a common confusion, between extension (logical) and device (physical): an extension (101) can "have" many devices connected/registered. Extension might be DND, as well as any individual device belonging to it. Therefore, setting a phone to DND doesn't mean the whole extension is DND; also, an extension might be DND while its phones - no. Since Assistant manage extension, the simptom you describe is normal.
Hope I explained OK.
Regards
vali

[GJHmf]

Thanks for the swift reply.

That makes total sense to me, certainly of you have an IP phone and '3CX for Android/iPhone' coupled with your extension number.

If your IP phone is the only device associated with your extension, would it be possible then to have the DND command work with the Assistant? I'm guessing the rule still applies, but have to ask.

Many thanks,


GJHmf

[abc123]

Thanks for the swift reply.

That makes total sense to me, certainly of you have an IP phone and '3CX for Android/iPhone' coupled with your extension number.

If your IP phone is the only device associated with your extension, would it be possible then to have the DND command work with the Assistant? I'm guessing the rule still applies, but have to ask.

Many thanks,


GJHmf

Can I suggest you use the assistant or dial codes for DND and not the device. You may need to explain to users the subtle difference between and extension and a device and why there are 2 DNDs.

There is a DND on the assistant and 3cx for an extension (which would put all devices on DND for that extension). The dial codes are *60 and *61(default but can be changed). This is a much better option for them.